Choo Kah Heng
Customer Service Advisor
Summary
Developed logistical and analytical skills in structured and fast-paced environment, seeking to transition into new field. Demonstrates proficiency in data management and process optimization, with focus on improving operational efficiency. Looking to leverage transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Customer Service Advisor
Concentrix Malaysia
11.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained high-quality service standards, ensuring positive customer feedback.
Lodgekeeping
Yellowstone Club
06.2024 - 09.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Support
Taiko Marketing Sdn.Bhd
09.2023 - 12.2023
- Assist on documentation (cross checking PO & Invoice from transporter)
- Monitoring stock figure, data collection for all warehouses such as load & quantity & compile the file on daily basis.
- Maintain the stock figure to align the forecast.
- Managed a high-performance sales support team, ensuring seamless coordination between departments.
Supply Chain department and Logistics assistant
Oculus (M) Sdn.Bhd
09.2022 - 11.2022
- Daily operation activities, include receipts, handling, order processing
- Physical stock segregation and arrangement
Education
BA (Hons) - Logistics Management
UCSI University
09.2021 - 04.2024
Diploma - Business Administration
UCSI College
05.2019 - 04.2021
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Pandan Mewah
01.2014 - 10.2018
Skills
- Time Management
- Independent
- Effective communication
- Team collaboration
- Inventory control
- Problem solving
Personal Information
- Date of Birth: 10/12/01
- Nationality: Malaysian
Internship Duration
09/01/23 - 01/01/24
Timeline
Customer Service Advisor
Concentrix Malaysia
11.2024 - Current
Lodgekeeping
Yellowstone Club
06.2024 - 09.2024
Sales Support
Taiko Marketing Sdn.Bhd
09.2023 - 12.2023
Supply Chain department and Logistics assistant
Oculus (M) Sdn.Bhd
09.2022 - 11.2022
BA (Hons) - Logistics Management
UCSI University
09.2021 - 04.2024
Diploma - Business Administration
UCSI College
05.2019 - 04.2021
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Pandan Mewah
01.2014 - 10.2018
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