Summary
Overview
Work History
Education
Skills
Placeofbirth
Personal Information
Timeline
Generic
Chong Tzyy Kian

Chong Tzyy Kian

Semenyih

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Bilingual, hardworking, and ready to join my next team.

Overview

9
9
years of professional experience
11
11
years of post-secondary education
4
4
Languages

Work History

Barista

Moonlight Cake House
11.2014 - 3 2015
  • Remained knowledgeable about coffee industry trends and cultures
  • Trained new employees on store policies and procedures
  • Adhered to all sanitation and health guidelines.

Senior Sales Executive

City Chain sdn bhd
03.2015 - 05.2017
  • Trained new sales professionals and provided coaching as needed to maintain company sales success
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
  • Identified and maximized sales opportunities, and increased customer retention rates.

Customer service

Aegis Bpo msdn bhd
06.2017 - 06.2019
  • Service China costumers and help them solve that problem show in our page and sometime will call customer and verify secure question
  • Brought froth excellent customer service skill and a commitment to customer satisfaction.

Customer service

Vpo services sdn.bhd
05.2020 - 08.2021
  • Service China customers and help them solve that problem show in our page and sometimes will call customer and verify secure question.

Customer service

Globee service sdn bhd
08.2019 - 04.2020
  • Service China customers and help them solve that problem show in our page and sometimes will call customer and verify secure question
  • Worked to achieve high customer satisfaction rates by providing optimal customer service.

Customer service

TRANSCOSMOS MALAYSIA SDN. BHD.
11.2021 - 03.2022
  • Service Hong Kong vendor are partner with foodpanda,help they solve a lot problem with order
  • Helped to increase customer return rates by providing excellent customer service at all times.

Customer Support Specialist

Taskus Bpo Malaysia Sdn Bhd
08.2023 - Current
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Education

UPSR -

SJKC Confucion
01.2003 - 05.2008

SPM - undefined

SMK Desa Petaling
01.2009 - 05.2014

Skills

Teamwork

Communication

Effective Time Management

Fast Learner

Customer Service Skills

Hard Working

Placeofbirth

Kuala Lumpur

Personal Information

  • Date of Birth: 03/13/96
  • Nationality: Malaysian
  • Driving License: D

Timeline

Customer Support Specialist

Taskus Bpo Malaysia Sdn Bhd
08.2023 - Current

Customer service

TRANSCOSMOS MALAYSIA SDN. BHD.
11.2021 - 03.2022

Customer service

Vpo services sdn.bhd
05.2020 - 08.2021

Customer service

Globee service sdn bhd
08.2019 - 04.2020

Customer service

Aegis Bpo msdn bhd
06.2017 - 06.2019

Senior Sales Executive

City Chain sdn bhd
03.2015 - 05.2017

Barista

Moonlight Cake House
11.2014 - 3 2015

SPM - undefined

SMK Desa Petaling
01.2009 - 05.2014

UPSR -

SJKC Confucion
01.2003 - 05.2008
Chong Tzyy Kian