Chong Tzyy Kian
Semenyih
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Bilingual, hardworking, and ready to join my next team.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Barista
Moonlight Cake House
11.2014 - 3 2015
- Remained knowledgeable about coffee industry trends and cultures
- Trained new employees on store policies and procedures
- Adhered to all sanitation and health guidelines.
Senior Sales Executive
City Chain sdn bhd
03.2015 - 05.2017
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Identified and maximized sales opportunities, and increased customer retention rates.
Customer service
Aegis Bpo msdn bhd
06.2017 - 06.2019
- Service China costumers and help them solve that problem show in our page and sometime will call customer and verify secure question
- Brought froth excellent customer service skill and a commitment to customer satisfaction.
Customer service
Vpo services sdn.bhd
05.2020 - 08.2021
- Service China customers and help them solve that problem show in our page and sometimes will call customer and verify secure question.
Customer service
Globee service sdn bhd
08.2019 - 04.2020
- Service China customers and help them solve that problem show in our page and sometimes will call customer and verify secure question
- Worked to achieve high customer satisfaction rates by providing optimal customer service.
Customer service
TRANSCOSMOS MALAYSIA SDN. BHD.
11.2021 - 03.2022
- Service Hong Kong vendor are partner with foodpanda,help they solve a lot problem with order
- Helped to increase customer return rates by providing excellent customer service at all times.
Customer Support Specialist
Taskus Bpo Malaysia Sdn Bhd
08.2023 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
UPSR -
SJKC Confucion
01.2003 - 05.2008
SPM - undefined
SMK Desa Petaling
01.2009 - 05.2014
Skills
Teamwork
Communication
Effective Time Management
Fast Learner
Customer Service Skills
Hard Working
Placeofbirth
Kuala Lumpur
Personal Information
- Date of Birth: 03/13/96
- Nationality: Malaysian
- Driving License: D
Timeline
Customer Support Specialist
Taskus Bpo Malaysia Sdn Bhd
08.2023 - Current
Customer service
TRANSCOSMOS MALAYSIA SDN. BHD.
11.2021 - 03.2022
Customer service
Vpo services sdn.bhd
05.2020 - 08.2021
Customer service
Globee service sdn bhd
08.2019 - 04.2020
Customer service
Aegis Bpo msdn bhd
06.2017 - 06.2019
Senior Sales Executive
City Chain sdn bhd
03.2015 - 05.2017
Barista
Moonlight Cake House
11.2014 - 3 2015
SPM - undefined
SMK Desa Petaling
01.2009 - 05.2014
UPSR -
SJKC Confucion
01.2003 - 05.2008
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