Summary
Overview
Work History
Education
Skills
Software
Timeline
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Chong Kah Wai

Chong Kah Wai

Singapore

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
5
5
Languages

Work History

Customer Service Executive

Cube Payment Services Pte Ltd
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Maintained up-to-date knowledge of product and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Implemented new protocols to optimize team performance and deliver consistent results.

Manicurist and Pedicurist

Nail Palace
10.2022 - 05.2023
  • Assisted in marketing efforts by showcasing completed work on social media platforms, generating increased interest and attracting new clientele.
  • Collaborated with team members to create a welcoming atmosphere for all salon customers.
  • Supported salon growth by participating in local events and trade shows, showcasing services and building brand recognition within the community.
  • Utilized time management skills to effectively balance multiple appointments while maintaining high-quality results.

Tutor

Amal Wibawa Education Sdn Bhd
12.2016 - 09.2022
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.

Education

Bachelor of Business Administration -

Veritas University College
Kuala Lumpur, Malaysia
04.2001 -

Diploma in Business Administration -

Elite International College
Cheras, Selangor, Malaysia
04.2001 -

Sijil Pelajaran Malaysia Express (SPM) -

SMJK Poi Lam
Ipoh, Malaysia
04.2001 -

Skills

Call center experience

Software

Microsoft office

Maxstore

Terminal management system

Timeline

Customer Service Executive

Cube Payment Services Pte Ltd
05.2023 - Current

Manicurist and Pedicurist

Nail Palace
10.2022 - 05.2023

Tutor

Amal Wibawa Education Sdn Bhd
12.2016 - 09.2022

Bachelor of Business Administration -

Veritas University College
04.2001 -

Diploma in Business Administration -

Elite International College
04.2001 -

Sijil Pelajaran Malaysia Express (SPM) -

SMJK Poi Lam
04.2001 -

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Chong Kah Wai