Chong Wei Xiang

Team Leader

In this role, I was responsible for overseeing comprehensive team management, ensuring smooth operations and effective collaboration among team members. I prepared detailed daily, weekly, and monthly reports, providing valuable insights into ongoing activities and performance metrics. A key part of my role involved conducting in-depth sales performance analysis, identifying trends, and implementing strategies to drive revenue growth. Additionally, I managed customer termination and transfer request analyses, carefully assessing each request to optimize client retention and maintain customer satisfaction. This multifaceted experience equipped me with strong analytical, reporting, and team management skills, enhancing my ability to contribute to organizational success.

• Self-motivated, with a strong sense of personal responsibility.

Conducted comprehensive evaluations of sales quality and enrollment processes to ensure alignment with company standards. Verified sales agreements for compliance with both company policies and customer requirements.

Managed a systematic procedure for processing customer orders based on established agreements. This included inventory checks, order preparation, and coordination of timely dispatch and delivery.

Oversaw the follow-up process for incomplete return orders. Engaged with customers to understand return reasons, addressed issues, and proposed solutions to prevent returns when possible.

Maintained a detailed chronology of complaint findings as part of the backup SD process. This involved careful documentation and analysis to support continuous improvement efforts.

Spearheaded process improvements aimed at reducing overhead costs while maintaining excellent service delivery standards.

Collaborated with team members to optimize workflow during peak hours for improved customer service.

Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.

Ensuring that the company’s goods or services meet established quality standards

Designing and implementing testing plans for products

Identifying issues that may affect product quality and drafting quality assurance policies

Developing and Implementing Quality Assurance Policies and Procedures

Performing Routine Inspections and Quality Tests

Identifying and Resolving Workflow and Production Issues

Documenting Quality Assurance Activities and Creating Audit Reports

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maximized performance by monitoring daily activities and mentoring team members.

Developed and implemented business strategies to achieve business goals and stay competitive.

Controlled costs to keep business operating within budget and increase profits.