SQL
CHONG PUI MAN
ADMIN ASSISTANT
Seri Kembangan
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Administrative Assistant
TSF JOHAN SDN BHD
05.2019 - 04.2024
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted development and implementation of new administrative procedures.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Tracked expenses to comply with budgets.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Improved efficiency in the accounts payable department by implementing an electronic filing system for invoices.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Processed payments and documents such as invoices, journal vouchers, and statements.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Utilized office management software to record and track customer information.
- Interacted with customers by phone, email, or in-person to provide information.
Education
No Degree -
SMK SK
Seri Kembangan, Selangor, Malaysia 04.2001 -
Skills
Administrative Procedures
Cloud-Based File Management
Editing and proofreading
Paperwork drafting
Teamwork and Collaboration
Purchase orders organization
Meeting Note Taking
Proposal Writing
Internal Communications
Meeting participation
Billing and coding
Report Preparation
Documentation and control
Account Management
Records administration
Workflow Planning
Data Collection
Mail Management
Filing
Record preparation
Customer Service
Recordkeeping
Customer and client relations
Marketing
Microsoft Outlook
Attention to Detail
Document Control
Social Media and Promotions
Software
MY GAS
Timeline
Administrative Assistant
TSF JOHAN SDN BHD
05.2019 - 04.2024
No Degree -
SMK SK
04.2001 -