Chong Kim Tiam
Melaka
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful customer service executive with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Executive
Alpha Iota
Kuala Lumpur, Malaysia
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Waiter, Kitchen and Cashier
HK Boy Cart Noodle
01.2019 - 01.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
SIJIL PELAJARAN MALAYSIA (SPM) -
Sekolah Tinggi Cina Melaka
01.2007 - 01.2012
SIJIL TINGGI PERSEKOLAHAN MALAYSIA (STPM) - undefined
Sekolah Menengah Kebangsaan Tun Tuah, Melaka
01.2012 - 01.2015
BACHELOR OF CREATIVE MULTIMEDIA - undefined
Tunku Abdul Rahman University College
01.2015 - 01.2020
Skills
Microsft Office
Adobe Photoshop
Adobe Illustrator
Adoe Premiere Pro
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Aboutme
12/02/1995, Malaysian, Chinese/Baba dan Nyonya, Buddhist, Male
Languages
Mandarin
Proficient
C2
Malay
Proficient
C2
English
Proficient
C2
Timeline
Customer Service Executive
Alpha Iota
05.2022 - Current
Waiter, Kitchen and Cashier
HK Boy Cart Noodle
01.2019 - 01.2020
BACHELOR OF CREATIVE MULTIMEDIA - undefined
Tunku Abdul Rahman University College
01.2015 - 01.2020
SIJIL TINGGI PERSEKOLAHAN MALAYSIA (STPM) - undefined
Sekolah Menengah Kebangsaan Tun Tuah, Melaka
01.2012 - 01.2015
SIJIL PELAJARAN MALAYSIA (SPM) -
Sekolah Tinggi Cina Melaka
01.2007 - 01.2012