CHONG JIA JUN
Seri Kembangan
Summary
Experienced senior operations professional with a demonstrated ability to lead and organize teams effectively. Recognized for optimizing processes, managing complex projects, and driving team performance to achieve exceptional results. Skilled in strategic planning, resource allocation, and problem-solving, consistently delivering solutions that align with business objectives. Known for adaptability, reliability, and fostering collaborative environments that promote teamwork and drive success.
Overview
17
17
years of professional experience
Work History
Senior Operation Executive
Qida Logistics
Klang, Selangor, Malaysia
01.2024 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget planning, forecasting, and analysis activities for more informed decision-making processes and better financial stewardship.
- Plan the delivery of export and import shipments.
- Liaise with customer to ensure the smooth process of import cargo to Malaysia.
Operation Manager Cum Personal Assistant
Sanora Solution (M) Sdn Bhd
Bandar Puchong Jaya, Selangor, Malaysia
05.2019 - 11.2023
- Involved in operations in various department including Human Resources, Key Account Managers, Account, Admin and Chairman assistant
- Operation, Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Human Resources, Managed employee relations, investigating and resolving conflicts to maintain a positive work environment. Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Key Account Managers, Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Accounting assistant, Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements. Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Admin, Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations. Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Personal Assistant, Oversaw personal and professional calendars and coordinated appointments for future events.
Project Manager
Syncmax Sdn Bhd
Petaling Jaya, Selangor, Malaysia
08.2017 - 04.2019
- Plan and execute road shows and fairs in shopping malls across peninsular Malaysia, On average of 30 road shows per week, and 4 fairs per year.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Insurance Agent
Hong Leong Assurance
03.2016 - 06.2016
- Making outbound calls to explain the investment insurance and make appointment with customers
- Occasionally meeting customers
Sales Person
Heinemann
10.2015 - 10.2015
- Explain and sell the products including packed local foods, pewter, handmade products and chocolates
Telemarketer
Teledirect Telecommerce Sdn Bhd
08.2011 - 12.2011
- Make outbound calls to the customers to make sales for the company
Assistant to Chairman
Pusat Tuisyen Rasa Sayang
05.2008 - 06.2011
- Assist the chairman of the tuition centre in daily operation of the tuition centre including communicating with customers, managing customer data, and conducting classes for lower and upper secondary students
- Lead the team of 4 person generated monthly sales of 30k
Education
Bachelor of Arts - Bachelor of Economics (HONS) Financial Economics
University Tunku Abdul Rahman
Kampar, Perak, MalaysiaAssociate of Arts - Business Management
Queensfield Colleague
SingaporeSkills
- Operational excellence
- Logistics management
- Cross-functional coordination
- Office administration
- Problem Solving
- Leadership
- Decision Making
- Analytical Thinking
- Communication
Languages
Chinese (Mandarin)
Native language
English
Intermediate
B1
Malay
Intermediate
B1
Timeline
Senior Operation Executive
Qida Logistics
01.2024 - Current
Operation Manager Cum Personal Assistant
Sanora Solution (M) Sdn Bhd
05.2019 - 11.2023
Project Manager
Syncmax Sdn Bhd
08.2017 - 04.2019
Insurance Agent
Hong Leong Assurance
03.2016 - 06.2016
Sales Person
Heinemann
10.2015 - 10.2015
Telemarketer
Teledirect Telecommerce Sdn Bhd
08.2011 - 12.2011
Assistant to Chairman
Pusat Tuisyen Rasa Sayang
05.2008 - 06.2011
Bachelor of Arts - Bachelor of Economics (HONS) Financial Economics
University Tunku Abdul Rahman
Associate of Arts - Business Management
Queensfield Colleague