CHONG CHEAN HEAN
PRODUCTION SENIOR MANAGER
Bukit Beruntung, Selangor
Summary
Accomplished leader with a proven track record at Fuji Seats Malaysia, excelling in strategic planning and talent development. Demonstrated success in enhancing operational efficiency, fostering strong client relationships, and driving significant cost reductions. Skilled in analytical problem-solving and employee mentoring, consistently achieving and surpassing performance goals. Adept at managing teams of 240 employees with 7 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Production Senior Manager (OEM, REM, PPC)
Fuji Seats (Malaysia) Sdn. Bhd.
Bukit Beruntung, Selangor
07.2021 - Current
- Consistently met or exceeded annual performance targets set by senior leadership.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented and developed operational standards, policies and procedures.
Quality Assurance Manager
Fuji Seats (Malaysia) Sdn. Bhd.
01.2016 - 12.2023
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Project Development Assistance Manager
Fuji Seats (Malaysia) Sdn. Bhd.
05.2007 - 12.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor of Engineering With Honours - Mechanical And Manufacturing Engineering
UNIVERSITY OF MALAYSIA SARAWAK
Kuching, Sarawak, Malaysia 07.2003 - 07.2007
Skills
Strategic Planning
Talent Development
Operations Management
Operations Planning
Problem-solving abilities
Analytical Skills
Customer Relationship Management
Multitasking
Cost Control
Employee Coaching and Mentoring
Accomplishments
- 50% reduction of customer quality complaint in year 2023 (48 cases to 21 cases) .
- Achieved manpower reduction ( 271pax to 248pax) by introducing toyota production system such as eliminate wastes, process balancing and etc in year 2023. Year 2024 Manpower reduction achievement (248pax to 236pax).
- Improve operation rate from 85% to 96% in year 2024
- Improve pass rate from 80% to 93% in year 2024.
- Cost of poor quality reduction from 200K (2023) to 60K(2024).
Languages
Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Proficient
C2
Japanese
Intermediate
B1
Chinese (Cantonese)
Proficient
C2
Certification
[Shop Floor Management], [Daihatsu Japan] - [2023]
Timeline
[Shop Floor Management], [Daihatsu Japan] - [2023]
06-2023
[ISO IATF 16949] [2022]
07-2022
Production Senior Manager (OEM, REM, PPC)
Fuji Seats (Malaysia) Sdn. Bhd.
07.2021 - Current
Quality Assurance Manager
Fuji Seats (Malaysia) Sdn. Bhd.
01.2016 - 12.2023
Project Development Assistance Manager
Fuji Seats (Malaysia) Sdn. Bhd.
05.2007 - 12.2015
Bachelor of Engineering With Honours - Mechanical And Manufacturing Engineering
UNIVERSITY OF MALAYSIA SARAWAK
07.2003 - 07.2007
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