Chong Bo Hua
Cheras
Summary
With 5 years of experience in customer service, including call center and live chat support, I excel at resolving customer issues, utilizing various CRM systems, and working efficiently under pressure.
Overview
7
7
years of professional experience
Work History
Executive, Partner Care
DHSSC foodpanda Malaysia Sdn Bhd
10.2021 - Current
- Provide solutions to foodpanda partners on finance, account management, and device/app issues from an operational perspective.
- Maintain business relationships by resolving issues promptly as per the agreed SLA
- Collect feedback to understand partner issues and improve their experience.
- Share SOP-based best practices with partners to ensure smooth operations.
- Share partner concerns with the relevant department(s) when necessary.
Service Executive, Partner Service
DHSSC foodpanda Malaysia Sdn Bhd
10.2019 - 10.2021
- Ensure the highest quality of customer service to vendors
- Process orders and manage relationships with hundreds of restaurants
- Coordinate with customers or staff to address questions, issues, and special requests regarding orders and delivery status.
- Ensure that processes are followed and bring in new ideas for improvements
- Constantly work towards improving customer experience
- Manage customer and vendor requests, along with external communication.
Tour Operations Executive
Eden Tours & Travel Sdn Bhd
09.2017 - 08.2019
- Plan and organize itineraries, ensuring smooth execution of transportation, accommodation, and guide arrangements.
- Oversee travel program planning and coordinate with suppliers and partners like airlines, hotels, and service providers.
- Communicate with clients, answer questions, and provide advice to improve satisfaction.
- Analyze tourism market trends and suggest new products or services to boost competitiveness.
Education
Bachelor of Business Administration - Tourism Management
Shih Chien University
Taiwan07-2017
High School Diploma -
Shen Jai High School
Ipoh10-2012
Skills
- CRM Salesforce
- Microsoft Office
- Communication Skills
- Problem-Solving Skills
- Multitasking
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate (B2)
B2
Malay
Intermediate (B1)
B1
Hokkien
Upper Intermediate (B2)
B2
Timeline
Executive, Partner Care
DHSSC foodpanda Malaysia Sdn Bhd
10.2021 - Current
Service Executive, Partner Service
DHSSC foodpanda Malaysia Sdn Bhd
10.2019 - 10.2021
Tour Operations Executive
Eden Tours & Travel Sdn Bhd
09.2017 - 08.2019
Bachelor of Business Administration - Tourism Management
Shih Chien University
High School Diploma -
Shen Jai High School
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