Zi Xuan Hew
Manager Mixologist And Barista
Kuala Lumpur
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Manager
Hung Zai
01.2025 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Mixologist and Chef
Fanny's Cafe
03.2023 - 12.2024
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Maximized bar efficiency by redesigning layout for better workflow and customer service.
Manager Mixologist
Noble Palace
05.2021 - 02.2023
- Generated repeat business by consistently delivering exceptional service and memorable experiences for guests.
- Reduced waste and improved profit margins through precise measurement techniques and ingredient optimization.
- Organized successful themed nights that attracted new clientele and strengthened customer loyalty.
- Collaborated with kitchen staff to create unique food and drink pairings for special events.
Intern Chef and Barista
凯琳咖啡Link Cafe
01.2019 - 12.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Diploma - 餐饮管理 Hospitality Managment
和春技术学院
台湾，高雄 04.2001 -
High School Diploma -
SMK Dusun Nanding
Hulu Langat, Selangor, Malaysia 04.2001 -
Skills
Team leadership
Latte art
Cooking
Problem-solving
Multitasking
Operations management
Beverage preparation
Food service
Food preparation
Food pairing
Espresso machine operation
Coffee expertise
Timeline
Manager
Hung Zai
01.2025 - 03.2025
Mixologist and Chef
Fanny's Cafe
03.2023 - 12.2024
Manager Mixologist
Noble Palace
05.2021 - 02.2023
Intern Chef and Barista
凯琳咖啡Link Cafe
01.2019 - 12.2019
Diploma - 餐饮管理 Hospitality Managment
和春技术学院
04.2001 -
High School Diploma -
SMK Dusun Nanding
04.2001 -
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