Dynamic and detail-oriented professional with proven expertise at ISEAC Management Services Sdn Bhd, excelling in data entry and customer communication. Enhanced customer satisfaction through effective problem-solving and relationship building, while streamlining office procedures to achieve significant efficiency improvements. Committed to maintaining confidentiality and supporting business leaders with precise administrative assistance.
Overview
4
4
years of professional experience
Work History
SECRETARIAL CUM ADMINISTRATION CLERK
ISEAC MANAGEMENT SERVICES SDN BHD
Sandakan, Sabah, Malaysia
06.2021 - Current
Handled incoming phone calls and answered questions from callers.
Established and maintained standard office procedures to achieve demanding targets.
Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
Informed and supported business leaders through consistent communication and administrative support duties.
Reviewed files, records and other documents to obtain information to respond to requests.
Coordinated and scheduled meetings and appointments.
Maintained filing system and organized customer documents for easy retrieval of information.
Contributed to cost savings by identifying areas for improvement in office supply management and implementing changes accordingly.
Education
BACHELOR OF CORPORATE ADMINISTRATION (HONOURS) - Business Administration And Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
Kuala Lumpur, Malaysia
07-2021
High School Diploma -
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
Kota Kinabalu, Sabah, Malaysia
05-2019
Skills
Data entry proficiency
Paperwork and documentation
Telephone reception
Customer communication
Interpersonal and written communication
Prioritization
Business documentation
Scheduling
Customer satisfaction
Relationship building
Problem-solving
Confidentiality
Timeline
SECRETARIAL CUM ADMINISTRATION CLERK
ISEAC MANAGEMENT SERVICES SDN BHD
06.2021 - Current
BACHELOR OF CORPORATE ADMINISTRATION (HONOURS) - Business Administration And Management