CHOK VUN KEN
Sandakan, Sabah
Summary
Dynamic and detail-oriented professional with proven expertise at ISEAC Management Services Sdn Bhd, excelling in data entry and customer communication. Enhanced customer satisfaction through effective problem-solving and relationship building, while streamlining office procedures to achieve significant efficiency improvements. Committed to maintaining confidentiality and supporting business leaders with precise administrative assistance.
Overview
4
4
years of professional experience
Work History
SECRETARIAL CUM ADMINISTRATION CLERK
ISEAC MANAGEMENT SERVICES SDN BHD
06.2021 - Current
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Contributed to cost savings by identifying areas for improvement in office supply management and implementing changes accordingly.
Education
BACHELOR OF CORPORATE ADMINISTRATION (HONOURS) - Business Administration And Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
Kuala Lumpur, Malaysia07-2021
High School Diploma -
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
Kota Kinabalu, Sabah, Malaysia05-2019
Skills
- Data entry proficiency
- Paperwork and documentation
- Telephone reception
- Customer communication
- Interpersonal and written communication
- Prioritization
- Business documentation
- Scheduling
- Customer satisfaction
- Relationship building
- Problem-solving
- Confidentiality
Timeline
SECRETARIAL CUM ADMINISTRATION CLERK
ISEAC MANAGEMENT SERVICES SDN BHD
06.2021 - Current
BACHELOR OF CORPORATE ADMINISTRATION (HONOURS) - Business Administration And Management
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
High School Diploma -
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
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