Summary
Overview
Work History
Education
Skills
Awards
Software
Languages
Timeline
Generic
Chloe Tan

Chloe Tan

Singapore,Hougang

Summary

14 Years of comprehensive experience in Indoor Sales Support, Business Development and General Management. Demonstrated expertise in driving business growth during 6 Years in Business Development, followed by 6 Years of leading operations, enhancing efficiency, and maximizing profitability as a General Manager. Skilled in operational planning, financial management, team leadership, and customer relationship management. Known for innovative problem-solving, and a strong commitment to achieving organizational goals.

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work History

General Manager (HQ)

Aflex Ships Equipment Pte Ltd
4 2020 - 4 2024
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth, report performance to Managing Director
  • Responsible for operational management, team/human resource management, compliances management, sales and customer relationship management, vendor/inventory management.
  • Achievements: Setup and manage new entity in Hong Kong. Relocate and setup production in Malaysia, reduce cost for about 30%.

Assistant General Manager (HQ)

Aflex Ships Equipment Pte Ltd
04.2018 - 03.2020
  • Accountable for HQ's profitability, manage and lead HQ Sales Department and Account Department, oversee operation, take charge of human resource activities, IT and office administration, manage and handle ISO 9001:2018 (act as functional head), assist setup of small scale factory in Singapore during pandemic
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Achievements: Achieved sales revenue growth of 15% without presence of Sales Manager.

Business Development Manager

Aflex Ships Equipment Pte Ltd
03.2016 - 03.2018
  • Analyze, implement plan, manage and drive business for Europe territory, hire and train new in charge of Europe's territory, setup new entity in Netherlands, setup training library inclusive PowerPoint material, work process and work instruction, manage and handle ISO internal audit, manage and maintain inventory level
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Achievements: Organized first training program for regional in charge in HQ 2018. Migrated company data to cloud base, to reduce operation disruption.

Assistant Business Development Manager

Aflex Ships Equipment Pte Ltd
01.2014 - 03.2016
  • Manage newly setup Business Development and Marketing Team, manage business activities, staff and operation of regional entities (UAE, China), analyze, implement plan, manage and drive business for UAE and China entity, accountable for entities profitability, travel overseas to visit potential customer, boost company branding through marketing activities in overseas, recruit, train, guide and manage the team (include PIC in Singapore and overseas), setup fundamental process and policy for regional entities, manage and handle ISO internal audit
  • Analyzed sales data to identify areas for improvement in sales funnel management and conversion rates.
  • Achievements: ERP migration and Web Based upgrading project to allow regional operation independent.

Business Development Executive

Aflex Ships Equipment Pte Ltd
09.2012 - 12.2013
  • Assist Managing Director and General Manager in projects implementation, research and study feasibility of project implementation
  • Achievement: Successfully setup factory in Malaysia and start operation within 3 months.

Application Engineer

Aflex Ships Equipment Pte Ltd
06.2010 - 08.2012
  • Provide complete sales support to Sales Manager from enquiry stage till goods delivery stage, handle customer based in India, Hong Kong, Malaysia.
  • Transfer to project team during 2011, report to Executive Director, assist him in project estimation/bidding
  • Achievement: Successfully clinched new building and conversion projects in Singapore and Batam.

Education

Executive Diploma in Directorship -

Singapore Management University (SMU)
Singapore
01.2024 - 06.2024

Executive Certificate in Directorship -

Singapore Management University (SMU)
Singapore
02.2018 - 06.2024

Bachelor of Science - Applied Science

University of Science (USM)
Malaysia
05.2007 - 01.2010

Skills

Business Development

Operations Management

P&L Management

Budget Allocation

Vendor relationships

Business Administration

Problem Solving

Process Improvement

Team Leadership

Business Development

Awards

Most Valuable Employee Award of Year 2017 and 2019

Software

Microsoft Navision

Microsoft Office

Languages

Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Chinese (Cantonese)
Intermediate
B1
Malay
Intermediate
B1

Timeline

Executive Diploma in Directorship -

Singapore Management University (SMU)
01.2024 - 06.2024

Assistant General Manager (HQ)

Aflex Ships Equipment Pte Ltd
04.2018 - 03.2020

Executive Certificate in Directorship -

Singapore Management University (SMU)
02.2018 - 06.2024

Business Development Manager

Aflex Ships Equipment Pte Ltd
03.2016 - 03.2018

Assistant Business Development Manager

Aflex Ships Equipment Pte Ltd
01.2014 - 03.2016

Business Development Executive

Aflex Ships Equipment Pte Ltd
09.2012 - 12.2013

Application Engineer

Aflex Ships Equipment Pte Ltd
06.2010 - 08.2012

Bachelor of Science - Applied Science

University of Science (USM)
05.2007 - 01.2010

General Manager (HQ)

Aflex Ships Equipment Pte Ltd
4 2020 - 4 2024

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Chloe Tan