Chin Zhi See

Customer Service

• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Resolved complex customer complaints by investigating issues, proposing solutions, and following up to guarantee satisfaction.

E-Commerce

• Managed product listings across multiple online platforms, optimising descriptions and images for improved visibility.
• Contributed to the development of e-commerce platforms, enhancing online shopping experiences for Shopee, Lazada & Shopify users.
• Enhanced shop's online presence through social media platforms and e-commerce, reaching a wider audience and driving online sales.
• Liaised with the e-commerce team to align online and in-store promotions.
• Supported e-commerce operations by overseeing online product listings and ensuring accurate stock information.

Event staff

• Assisted in set-up, operation and take-down of events, quickly mitigating problems.
• Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
• Worked flexibly across different locations to support promotional events and activities.
• Demonstrated products to potential customers, highlighting features and benefits to drive sales.
• Listened attentively to customer requirements, targeting product advice to meet their exact needs.

• Monitoring new teachers, sharing expertise and providing guidance for sucessful classroom management
• liaise with parents about their children's academic performance and provide educational advice for them
• assisting with course arrangement
• creating lesson plans in line with state curriculum and school curriculum standards

Supervisor

• Supervising daily operations of the teachers, ensuring smooth workflow and timely completion of tasks.
• Mentored junior teachers in their teaching development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for teachers, identifying areas of improvement and guiding professional development plans.
• Conducted problem-solving meeting to encourage the teacher to identify the problem and provide the solutions

Admin

• Recorded the students' attendance with Microsoft Excel
• Recorded the students' result.
• Recorded the tuition fee payment and follow up the overdue payment
• Recorded and arranged the transportation of students
• Managed the installment (van installment, rental, water and electricity bills)