CHIN XIAN OH
Malaysia
Summary
Motivated professional seeking employment with expertise in community outreach, social media marketing, customer service, and advanced web development. Experienced in translation and Discord channel management, I bring a proactive attitude and a diverse skill set. Proven in establishing and maintaining excellent client communication and relationships, I am dedicated to identifying customer needs and delivering effective solutions. From community growth to KFC leadership, my journey reflects adaptability, success, and a commitment to excellence, embodying a professional approach in every endeavor.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Moderator
Moon App Trading bot app
2023.10 - Current
- Actively engaging in group discussions, providing real-time answers and support to members, and fostering a positive and interactive group atmosphere
- Responsible for promptly updating group members on the latest developments in the project, including new features and important announcements, to maintain high levels of user engagement
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to users, paying attention to special needs or wants.
Community operation
CESS storage
2023.01 - 2024.03
- Responsible for managing the Telegram community, including moderating discussions, engaging with members, and creating and sharing relevant content to foster community growth and engagement.
- Experienced in setting up and managing Discord channels
- Translated and created weekly Medium reports and articles from Chinese to English.
- Responsible for editing tweets on Twitter.
Chinese <> English translator
Freelancer
2022.04 - Current
- Translated website content from Chinese to English.
- Reviewed, edited and proofread translated documents for accuracy.
SocialFi Ambassador
Socrates
2023.04 - 2023.12
- Providing community support by answering questions, offering guidance, and sharing valuable resources with fellow SocialFi users.
- Collaborated with local KOL to generate positive press coverage for key initiatives and events.
- Maintained platform satisfaction with forward-thinking strategies .
Front desk & Drive-thru team member/leader
KFC Retail Park
2021.12 - 2023.11
- Maintained a fast-paced environment by completing an average of 60 orders per hour during peak hours, resulting in increased customer satisfaction and loyalty
- Ensured 100% accuracy of customer orders by double-checking each order before packing, leading to a decrease in customer complaints by 75%
- Efficiently upsold food upgrades to 30% of customers.
Social media marketing
Bell Media Magazine
2022.03 - 2022.08
- Managed official Facebook and Instagram accounts, achieving 8% average engagement rate via targeted content and community management
- Utilized advanced social media knowledge and assisted Social Media Planners.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Helped organize and manage successful events with attendances of over 2,000 people.
Front Desk Staff & Barista
TeaTopon Limited
2021.09 - 2022.01
- Provided exceptional customer service to the customer, resulting in a 95% satisfaction rate and an increase in repeat business by 20%
- Consistently prepared and served over 80 drinks per shift, adhering to quality standards and increasing revenue by 15%
- Collaborated with team members to streamline order preparation process, reducing wait time for customers by 30% and improving overall efficiency of the shop.
Front Counter Staff
New Wok's Takeaway
2021.01 - 2022.01
- Greet and engage customers as they enter the restaurant, increasing overall customer satisfaction by 15%, and answer all menu and ingredient-related questions with accuracy
- Process cash and online transactions accurately during busy periods, maintaining an error rate of less than 1%.
- Exhibited high energy and professionalism when dealing with customers.
Mobile Banker
HSBC Bank Malaysia Berhad
2019.04 - 2019.09
- Analyzed business processes to identify cost savings and operational efficiencies.
- Enhanced client retention through the development of personalized financial solutions.
- Coordinated ongoing monitoring efforts for high-risk accounts by tracking changes in customers'' profiles and transaction patterns.
Education
Event Management -
Dundalk Institute of Technology
Dundalk, Ireland 2019.01 - 2023.04
Foundation Programme -
Dundalk Institute of Technology
Dundalk, Ireland 2018.01 - 2019.04
Confusion Private Secondary School
Kuala Lumpur, Malaysia 2011.01 - 2017.04
Skills
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Timeline
Moderator
Moon App Trading bot app
2023.10 - Current
SocialFi Ambassador
Socrates
2023.04 - 2023.12
Community operation
CESS storage
2023.01 - 2024.03
Chinese <> English translator
Freelancer
2022.04 - Current
Social media marketing
Bell Media Magazine
2022.03 - 2022.08
Front desk & Drive-thru team member/leader
KFC Retail Park
2021.12 - 2023.11
Front Desk Staff & Barista
TeaTopon Limited
2021.09 - 2022.01
Front Counter Staff
New Wok's Takeaway
2021.01 - 2022.01
Mobile Banker
HSBC Bank Malaysia Berhad
2019.04 - 2019.09
Event Management -
Dundalk Institute of Technology
2019.01 - 2023.04
Foundation Programme -
Dundalk Institute of Technology
2018.01 - 2019.04
Confusion Private Secondary School
2011.01 - 2017.04
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