Chin Yuen Sze
Overview
16
16
years of professional experience
4
4
Languages
Work History
Senior Insurance Executive
SRI UTAMA AUTO SDN BHD-HONDA
01.2013 - Current
- Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
- Issue quotation/endorsement to customer
- Monthly sales target report/Monthly reminder notice
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Assistant
UTAMA TANGKAS SDN BHD-PROTON
06.2012 - 12.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Administrator
UTAMA TANGKAS SDN BHS -PROTON
08.2010 - 06.2012
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Facilitated smooth onboarding of new clients by preparing necessary documentation, scheduling training sessions, and conducting follow-up calls.
- Issue invoice , submit customer loan to finance .
Restaurant Supervisor
MADAM HO KOPITIAM
01.2010 - 07.2010
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Education
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN (P) AIR PANAS
Kuala Lumpur, Malaysia 04.2001 -
Skills
Efficiency enhancement
Client relationship management
Friendly, positive attitude
Cooking
Customer service
Timeline
Senior Insurance Executive
SRI UTAMA AUTO SDN BHD-HONDA
01.2013 - Current
Sales Assistant
UTAMA TANGKAS SDN BHD-PROTON
06.2012 - 12.2012
Sales Administrator
UTAMA TANGKAS SDN BHS -PROTON
08.2010 - 06.2012
Restaurant Supervisor
MADAM HO KOPITIAM
01.2010 - 07.2010
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN (P) AIR PANAS
04.2001 -