CHIN SIEW YING
Summary
High productivity and efficient task completion. Specialize in customer relationship management, excel in communication, adaptability, and problem-solving to enhance guest experience and loyalty. Nominated as 2024 Excellent Service Award, assist spark activities in 2023.
Overview
11
11
years of professional experience
Work History
Paiza Executive Host
Marina Bay Sands Pte Ltd
Singapore
2022.07 - Current
- Responded promptly to all inquiries from customers regarding services or products offered by the casino.
- Provided personalized service to high-end players and VIPs.
- Greeted and welcomed guests with a professional demeanor.
- Ensured compliance with company policies, procedures, and regulations.
Guest Service Assistant
Genting Malaysia Berhad
Pahang
2018.05 - 2022.06
- Acknowledge and assist in solving customer problems.
- Provides database and record-keeping support, and performs administrative backup.
- Assisted in training new staff members on proper front desk procedures.
Assistant Event Planner
1098 non-profit organizations Taiwan
Taiwan
2016.02 - 2018.02
- Assisted with pre-event planning and preparation, including researching venues, creating timelines, and coordinating vendors.
- Monitored event progress throughout the day by troubleshooting issues that arise during the course of an event.
Supervisor
Larrie Trading Sdn Bhd
Kuala Lumpur
2014.02 - 2016.02
- Provided guidance and direction to new join regarding job duties and responsibilities.
- Planning and scheduling daily workplace manpower.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Beauty Consultant
SHINS Corporation Sdn Bhd
Selangor
2013.05 - 2014.02
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Handled cash register transactions accurately and efficiently.
- Engaged with customers in a friendly manner to build strong relationships.
- Communicated effectively with colleagues in order to ensure smooth operations within the store.
Education
Secondary education -
S M K Raja Mahadi
Selangor11.2012
Skills
- Attention to detail
- Ability to multitask
- Computer knowledge
- Effective listening in communication
- Responsibility to working
- Customer service
Timeline
Paiza Executive Host
Marina Bay Sands Pte Ltd
2022.07 - Current
Guest Service Assistant
Genting Malaysia Berhad
2018.05 - 2022.06
Assistant Event Planner
1098 non-profit organizations Taiwan
2016.02 - 2018.02
Supervisor
Larrie Trading Sdn Bhd
2014.02 - 2016.02
Beauty Consultant
SHINS Corporation Sdn Bhd
2013.05 - 2014.02
Secondary education -
S M K Raja Mahadi
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