Microsoft Office
Chin Sai Hong
Automotive Aftersales Department
Wilayah Persekutuan Kuala Lumpur,11
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Customer Service Manager
PCM Puchong Motor Sdn Bhd
01.2022 - Current
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Customer Service Executive
PCM Subang Motor Sdn Bhd
12.2020 - 12.2021
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Technical Consultant
UMW Toyota Motor Sdn Bhd
08.2018 - 08.2020
- Resolved complex automotive problems through thorough diagnosis and effective communication with repair teams.
- Managed warranty claims efficiently, ensuring timely reimbursement for both the dealership and customers.
- Actively participated in industry events such as trade shows or seminars staying informed about the latest trends in automotive technology.
- Demonstrated excellent problem-solving skills under high-pressure situations while maintaining professionalism towards clients.
Customer Service Advisor
UMW Toyota Motor Sdn Bhd
12.2012 - 07.2018
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
Education
Diploma in Motorsports - Motorsports
The Otomotif College
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Regulatory Compliance
Training and mentoring
Staffing coordination
Problem-Solving
Technical Support
Complaint resolution
Software
Interests
Traveling to other counteries
Visiting motorshows or automotive events
Timeline
Customer Service Manager
PCM Puchong Motor Sdn Bhd
01.2022 - Current
Customer Service Executive
PCM Subang Motor Sdn Bhd
12.2020 - 12.2021
Technical Consultant
UMW Toyota Motor Sdn Bhd
08.2018 - 08.2020
Customer Service Advisor
UMW Toyota Motor Sdn Bhd
12.2012 - 07.2018
Diploma in Motorsports - Motorsports
The Otomotif College
04.2001 -
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