CHIN GUANG QIAN
Used Vehicle Sales Executive
Seremban, Negeri Sembilan
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Used Vehicle Sales Executive
KEMBANG AUTOMOBILE SDN BHD
2024.04 - Current
- Engaged with walk-in, phone, and online customers to understand their vehicle needs and recommend suitable options.
- Conducted vehicle presentations and test drives in a professional and engaging manner.
- Negotiated pricing and financing options while ensuring customer satisfaction.
- Assisted in processing all documentation related to the sale and vehicle delivery.
- Ensured that all vehicles are clean, properly displayed, and up-to-date with accurate information.
- Maintained regular follow-up with prospects and existing customers to generate repeat and referral business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained regular follow-up with prospects and existing customers to generate repeat and referral business.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Stay updated with current inventory, promotions, and industry trends.
Used Vehicle Sales Advisor
KEMBANG AUTOMOBILE SDN BHD
2021.05 - 2024.03
- Engaged with walk-in, phone, and online customers to understand their vehicle needs and recommend suitable options.
- Conducted vehicle presentations and test drives in a professional and engaging manner
- Negotiated pricing and financing options while ensuring customer satisfaction
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Met or exceeded monthly sales targets and KPIs set by management.
Operations Manager (Car Wash)
KEMBANG GLOBAL TRADING
2018.04 - 2021.04
- Identified customer needs and introduced package that fit customer desire.
- Ensured the service meet customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Sales Representative
Yeo Hiap Seng (Malaysia) Sdn Bhd
2015.09 - 2017.05
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Car Mechanic
Hyundai Engineering Malaysia Sdn Bhd.
2013.03 - 2015.08
- Developed strong customer relationships through clear communication of repair recommendations and cost estimates.
- Ensured consistent service quality by maintaining up-to-date knowledge of automotive technologies and best practices.
- Collaborated with other technicians to troubleshoot complex vehicle problems, resulting in faster resolution times.
- Contributed to a positive workplace culture by actively participating in team meetings and offering constructive feedback on process improvements or new ideas.
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
Car Mechanic
Superhub Auto Sdn Bhd (Chery)
2008.11 - 2013.02
- Reduced turnaround time for repairs by effectively prioritizing tasks and managing workload.
- Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Exhibited excellent problem-solving skills when faced with unique or challenging vehicle issues, leading to successful resolutions that met customer needs within budget constraints.
Education
No Degree - Mechanical Engineering
Times Academy
Kajang 2001.04 -
No Degree - Mechanical Engineering
Times Academy
Kajang 2001.04 -
No Degree -
Sekolah Tuanku Ampuan Durah
Seremban 2001.04 -
Skills
Customer service
Relationship building
Product knowledge
Sales presentations
Goals and performance
Product promotions
Brand promotion
Timeline
Used Vehicle Sales Executive
KEMBANG AUTOMOBILE SDN BHD
2024.04 - Current
Used Vehicle Sales Advisor
KEMBANG AUTOMOBILE SDN BHD
2021.05 - 2024.03
Operations Manager (Car Wash)
KEMBANG GLOBAL TRADING
2018.04 - 2021.04
Sales Representative
Yeo Hiap Seng (Malaysia) Sdn Bhd
2015.09 - 2017.05
Car Mechanic
Hyundai Engineering Malaysia Sdn Bhd.
2013.03 - 2015.08
Car Mechanic
Superhub Auto Sdn Bhd (Chery)
2008.11 - 2013.02
No Degree - Mechanical Engineering
Times Academy
2001.04 -
No Degree - Mechanical Engineering
Times Academy
2001.04 -
No Degree -
Sekolah Tuanku Ampuan Durah
2001.04 -
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Malay
Professional Working
English
Professional Working