Chi Kean Lim

• On Trade & Off Trade Accounts developed
• Wine & Spirits industry
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Developed strong client relationships for repeat business and increased referrals.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Assisted sales team with completing customer transactions and managing issues.
• Generated sales report to help upper management make effective decisions and sales plans.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
• Liaised between customers and product development team to recommend product improvements.
• Forecasted sales and established processes to achieve sales objectives and related metrics.

• Pre - Opening Team at Ferria.KL
• Menu Design & Cocktails Menu implements
• Fostered a positive team atmosphere by regularly recognizing staff achievements and organizing team-building events.
• Closed out cash register and prepared cashier report at close of business.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
• Implemented cost-saving measures by negotiating with suppliers for better pricing on products and services.
• Analyzed sales data to identify trends, optimize menu offerings, and maximize profitability.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Budget overachieved of the season
• Organization & Planning

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Consulted with managers to organize special events and promotions.
• Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
• Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
• Expanded menu offerings by researching industry trends, attending relevant workshops or conferences, and staying current on mixology practices.
• Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
• Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Improved customer service rankings by resolving issues quickly and accurately.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.

• Explained daily specials and beverage promotions to exceed daily sales goals.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Increased revenue with creative marketing initiatives and promotional events.
• Managed financial aspects of the business, including budgeting, forecasting, and reporting.
• Enhanced team productivity through effective scheduling and task delegation.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Engaged guest with local languages , cultural Aperitif cocktails.

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

·Boosted brand awareness and patron loyalty with special events signature cocktails and seasonal offerings. ·Maintained compliance with a l food and beverage regulations ·Contro led costs through proper inventory rotation , minimizing waste by effectively promoting and moving older products. Best Staff of the Month.

• Serve sophisticated drinks for customers ·Interaction with guest understanding preferences and give appropriate recommendations
• Kept bar presentable and well-stocked to meet customer needs
• Served high customer volumes during special events, nights, and weekends