Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Chiew Foo Chai

Chiew Foo Chai

Logistics / Supply Chan
Kuching

Summary

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Talented and focused individual with over [Number] years of expertise loading and unloading merchandise and operating warehouse equipment. Looking for Order Filler position with top-notch organization. Industrious Stock Clerk offering [Number] years of experience in inventory management and retail merchandising. Safety-focused and attentive to detail with proven history of reducing warehouse hazards through proactive identification. Certified Forklift Operator. Veteran inventory professional offering expertise in equipment operation, supply management and fast-paced box packing. Effective at organizing contents, palletizing boxes and loading trucks. Enthusiastic about bringing skills to long-term position with room for advancement. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Diligent Inventory Specialist with talent for working with diverse product lines and multiple store locations.

Overview

21
21
years of professional experience
3
3
Certifications
5
5
Languages

Work History

Senior Warehouse Executive

R.T. Cargo Sdn. Bhd
Kuching
10.2015 - 05.2022
  • Oversaw, supervised and directed warehouse workers to achieve performance targets.
  • Monitored stock levels and placed new orders to maintain optimal values.
  • Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
  • Organized logistics to consistently meet deadlines with minimal expense.
  • Supervised receiving, stocking and shipment in high-volume warehouse environment.
  • Maintained current inventory tracking information using warehouse management system.
  • Improved warehouse operations by identifying and addressing problems impacting service delivery.
  • Coordinated workflows for successful warehouse and distribution operations.
  • Enforced workplace safety requirements for forklifts and other material handling equipment.
  • Trained and mentored warehouse team members to take on different positions.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved and lifted heavy loads of merchandise using [Type] equipment.
  • Followed orders precisely for correct items, sizes and quantities.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Minimized packaging time by designing streamlined organization system for [Type] items in warehouse.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Supervised and trained new staff in performing census.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Picked and packed order items.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Stocked designated items on shelves, end caps and displays.
  • Received new stock and input values into computer system.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Transported merchandise pallets to move in warehouse.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Safely and securely loaded items to prevent damage during transport.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Maintained productivity and accuracy while continuously lifting and unpacking over [Number] pounds of [Type] packages.
  • Kept work areas neat, clean and free from debris.

Logistics Executive

Yusen Logistics (S) Pte Ltd ( Singapore )
Singapore
08.2006 - 12.2013
  • Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
  • Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
  • Used [Software] and [Software] to keep track of stock levels, transport costs and efficiency.
  • Monitored quotas and forecasts to identify product and equipment shortages.
  • Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
  • Supervised and trained personnel on supply procedures to guarantee accurate flow of materials.
  • Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
  • Monitored and reported on functional operating costs, notifying management of cost and labor overruns and providing recommendations for resolution.
  • Achieved and exceeded revenue goals and KPIs.

Team Leader

Kuehne & Nagel ( Singapore) Pte Ltd
Singapore
09.2005 - 08.2006
  • Participated in cross-functional team-building activities.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Managed system support functions to set priorities and service levels expectations.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Led team of [Number] members while providing exceptional customer service.
  • Generated documentation and information required for customer shipments.
  • Tracked orders and notified customers of status or potential delays.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Supported office business development and customer service.

Logistics Team Member

Exel Singapore Private Limited ( Singapore )
Singapore
09.1999 - 07.2005
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Managed system support functions to set priorities and service levels expectations.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Maintained damaged goods records, backorder logs and applicable regulatory reporting.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.

Education

No Degree - Logistics Management

London Examinations Board
London Examinations Board
04.2001 -

Skills

Forklift Operation

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Software

SAP Warehouse Systems

Certification

[Area of certification] Training - [Timeframe]

Timeline

Senior Warehouse Executive

R.T. Cargo Sdn. Bhd
10.2015 - 05.2022

Logistics Executive

Yusen Logistics (S) Pte Ltd ( Singapore )
08.2006 - 12.2013

Team Leader

Kuehne & Nagel ( Singapore) Pte Ltd
09.2005 - 08.2006

No Degree - Logistics Management

London Examinations Board
04.2001 -

Logistics Team Member

Exel Singapore Private Limited ( Singapore )
09.1999 - 07.2005

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Chiew Foo ChaiLogistics / Supply Chan