Chien Ying Lee
Acting Team Lead, CDD-KYC
Summary
Detail-oriented individual with more than 2 years in customer due diligence. Strong analytical aptitude of customer due diligence process and methodology to identify patterns and trends to communicate risks to management. Successful managing multiple competing priorities and deadlines.
Overview
5
5
years of professional experience
Work History
Acting Team Lead, CDD-KYC
OKX
05.2024 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 15.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created and managed project plans, timelines and budgets.
Senior Associate, CDD-KYC
OKX
10.2023 - 04.2024
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Relationship Manager
Ambank (M) Berhad
04.2022 - 09.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Enhanced KYB compliance by conducting thorough customer due diligence and risk assessments.
Finance Executive
Bank Of China (M) Berhad
12.2019 - 12.2022
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Ensured compliance with all relevant regulations, maintaining accurate records of financial transactions and reporting requirements.
- Initiated process improvements that reduced month-end closing times, increasing the efficiency of the finance department''s reporting functions.
- Mentored junior finance staff members, fostering a culture of continuous development within the finance department.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
Education
Bachelor of Arts - Banking And Finance
Tunku Abdul Rahman University College
04.2001 -
Skills
Timeline
Acting Team Lead, CDD-KYC
OKX
05.2024 - Current
Senior Associate, CDD-KYC
OKX
10.2023 - 04.2024
Relationship Manager
Ambank (M) Berhad
04.2022 - 09.2023
Finance Executive
Bank Of China (M) Berhad
12.2019 - 12.2022
Bachelor of Arts - Banking And Finance
Tunku Abdul Rahman University College
04.2001 -
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