IFEDI CHIBUZO
Saujana Putra
Summary
Accomplished, customer service representative with experience in delivering high-quality and excellent service, fostering strong customer relationships. Proficient in active listening and effective communication, ensuring customer satisfaction and loyalty. Demonstrated ability to resolve issues promptly and provide detailed product and service information. Committed to enhancing customers' experiences and contributing to organizational success through exceptional service support.
Overview
13
13
years of professional experience
Work History
Account Officer
Sterling Bank plc
Onitsha
05.2014 - 07.2016
- I spearheaded account opening /sales activities and surpassed the weekly and monthly targets
- Ensured that most customers' dormant accounts were reactivated and updated for account management, accuracy/ compliance
- I was part of the team and successfully Identified strategic sites for the installation of ATMs to maximize customers' access to company services and profitability
- Early morning session (EMS), for training on products and services
Customer care/ cashier
Tugo Investment Ltd
Onitsha
03.2003 - 03.2012
- Handled /Attended to customers' calls and requests with efficiency
- Provided detailed information on products and services to customers
- Oversaw both cash and credit transactions with accuracy
Education
MBA - Masters Of Business Adminstration
Masha University
Bandar Sujana Putra, Selangor, 4261008.2022
BBA - Bachelor Of Business Adminstration
Mahsa University
Bandar Saujana Putra, Selangor,4261008.2020
Skills
- Customer service skill
- Communication skill
- Complain/ resolution
- Listening skill
- Interpersonal
- Empathy
Hobbies and Interests
- Writing
- Football
- Travelling
- Movies
- Jogging
Languages
English
Timeline
Account Officer
Sterling Bank plc
05.2014 - 07.2016
Customer care/ cashier
Tugo Investment Ltd
03.2003 - 03.2012
MBA - Masters Of Business Adminstration
Masha University
BBA - Bachelor Of Business Adminstration
Mahsa University
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