Chiam Hooi Luan
Marketing
Bukit Mertajam
Summary
Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Manager
Tricision Technologies Sdn Bhd
Bukit Mertajam
04.2021 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Incorporated e-commerce objectives in social media platform management.
- Helped find leading online retailers and platforms to connect with consumers.
Bank Account Manager
UOB Bank
Bukit Mertajam
07.2013 - 06.2015
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
Education
Bachelor of Science - Social Sciences
USM
Pulau Pinang 06.2003 - 06.2007
Skills
Sales Reporting
Timeline
E-Commerce Manager
Tricision Technologies Sdn Bhd
04.2021 - Current
Bank Account Manager
UOB Bank
07.2013 - 06.2015
Bachelor of Science - Social Sciences
USM
06.2003 - 06.2007
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