Summary
Overview
Work History
Education
Skills
Software
Traveling, Reading & Cooking
Work Availability
Timeline
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Chia Lin Cathy Soon

Chia Lin Cathy Soon

Senior Travel Consultant
Kuala Lumpur

Summary

Resourceful Senior Travel Consultamt experienced managing travel plans and organizing tasks effectively. Researches travel options and presents best deals, processes bookings and reservations and maintains payment records and transactions. First-rate marketing and research talents with extensive knowledge of passports, visa requirements, currency, time zones and tourist destinations. Independent Travel Agent offering more than 20 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Travel Consultant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
5
5
Languages

Work History

Senior Travel Consultant

Travel Cue Sdn Bhd
11.2015 - 11.2023
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
  • Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
  • Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Senior Travel Consultant

ATPI
06.2013 - 10.2015
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
  • Helped customers with passport and visa applications.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Followed up with customers to increase customer service with travel plans.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.

Corporate Travel Consultant

Boustead Travel Sdn Bhd
03.2007 - 05.2013
  • Evaluated competitor offerings to identify potential areas for differentiation and enhancement within the company''s service portfolio.
  • Mentored junior team members by sharing industry insights and best practices, contributing to their professional development within the organization.
  • Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
  • Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
  • Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
  • Proactively identified potential challenges related to visa requirements or entry restrictions, mitigating risks associated with international business travel.
  • Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
  • Helped customers with passport and visa applications.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Created promotional materials to increase visibility and attract larger market share.

Travel Consultant

Reliance Shipping & Travel Agencies Sdn Bhd
01.2003 - 03.2007
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Organized trips for individual, family and business travelers.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.
  • Helped customers with passport and visa applications.

Education

No Degree - Tourism Management

Polytechnics Johor Bahru
Johor Bahru, Johor, Malaysia
04.2001 -

No Degree - Tourism And Travel Management

Polytechnics Shah Alam
Kuala Lumpur, Malaysia
04.2001 -

Skills

Creativity and Innovation

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Software

GDS Skills - Amadeus & Sabre

Traveling, Reading & Cooking

Travel

Travel  gives us our greatest stories, our most cherished memories and  countless irreplaceable learnings that we can choose to pay forward to  others. 

It teaches us about ourselves and each other, it broadens  our horizons and, just like a reset button, it forces us to refocus on  what really matters.


Cooking

Cooking is a highly creative hobby to take up.  

You can create your own dishes, tweak well known recipes, blend your  favorite cuisines, your creative juices will be in full flow. 

You can  pick your own ingredients and do as you please, you can, mash, blend,  boil, roast, dice, slice them, it's your choice.


Reading

Reading a book can be a fun and enjoyable way to spend leisure time. 

Books can take you to new worlds, introduce you to new characters, and provide a way to escape from everyday life.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Travel Consultant

Travel Cue Sdn Bhd
11.2015 - 11.2023

Senior Travel Consultant

ATPI
06.2013 - 10.2015

Corporate Travel Consultant

Boustead Travel Sdn Bhd
03.2007 - 05.2013

Travel Consultant

Reliance Shipping & Travel Agencies Sdn Bhd
01.2003 - 03.2007

No Degree - Tourism Management

Polytechnics Johor Bahru
04.2001 -

No Degree - Tourism And Travel Management

Polytechnics Shah Alam
04.2001 -
Chia Lin Cathy SoonSenior Travel Consultant