Chia Jing Ze
-
Damai Perdana,Cheras,Selangor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Live Sales Assistant
TT Live Mall
05.2023 - 02.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into team.
- Organized in-store promotions to increase awareness of new product lines.
Head Waiter
Brick Cottage 小砖屋
Alam Damai,Cheras, Selangor
01.2020 - 02.2021
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Skills
Complex Problem-solving
Processing payments
Customer needs assessment
Stock management
Team collaboration
Opening and closing procedures
Order fulfillment
Team support and assistance
Customer assistance
Customer service
Teamwork and collaboration
Attention to detail
Timeline
Live Sales Assistant
TT Live Mall
05.2023 - 02.2024
Head Waiter
Brick Cottage 小砖屋
01.2020 - 02.2021
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