Scuba Diving
Cheyenne Yong
Marketing & Advertising Intern
Selangor
Summary
Creative Social Media Manager experienced in managing social media programs across 3 consumer properties. Proactive and hardworking individual talented in strategic planning and social marketing evaluation. Computer proficient with superb skills in Adobe Photoshop and Microsoft Excel.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Social Media Manager
Lash Archive MY
Selangor
01.2022 - Current
- Developed marketing content such as educational posts, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Created actionable plans to grow and maintain followers through Facebook, Instagram and Tiktok.
- Conducted research to determine current benchmark trends and audience preferences.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Event Hostess
Freelance
Kuala Lumpur
04.2020 - 12.2021
- .Worked closely with team to meet intended goals, maintain deadlines and resolve complaints or service issues.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Admin Cum Personal Assistant
Gusto Interior Design
Selangor
01.2019 - 04.2020
- Carried out hands-on day-to-day duties accurately and efficiently, from scheduling meetings with clients and team, troubleshooting, as well as collecting and organizing data.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within unpredictable routines and fast-paced atmosphere.
- Handled on average 20 calls and/or emails per day to address customer inquiries and concerns.
- Provided 12 hour on call service daily upon employer's request.
Education
Diploma in Communications - Public Relations, Advertising, And Applied Communication
Sunway University College
Selangor 04.2020 - Current
High School Diploma -
SMK Assunta PJ
Selangor 01.2014 - 10.2018
Skills
Marketing analytics
Networking and relationship building
Social Media Management
Strategic planning
Promotion tactics implementation
Interests
Creatives (Music, Writing, Fine Arts)
Timeline
Social Media Manager
Lash Archive MY
01.2022 - Current
Event Hostess
Freelance
04.2020 - 12.2021
Diploma in Communications - Public Relations, Advertising, And Applied Communication
Sunway University College
04.2020 - Current
Admin Cum Personal Assistant
Gusto Interior Design
01.2019 - 04.2020
High School Diploma -
SMK Assunta PJ
01.2014 - 10.2018