Shawn Chew Yung Xuan
Sales Representative
Kluang, Johor
Summary
Experienced in sales line with over 6 years of experience in Electronics and Gadgets. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Sub Contractor
SENG RONG WELDING AND CONSTRUCTION
09.2022 - Current
- Streamlined communication between clients and subcontractors, ensuring timely completion of projects.
- Developed project site schedule to share with site manager.
- Coordinated with various trades to ensure seamless integration of services while adhering to building codes and regulations.
- Negotiated favorable contract terms with suppliers, resulting in significant cost savings on materials.
- Worked closely with general contractor on completion of punchlist tasks.
- Managed on-site property inspections and worked to resolve issues.
Business Development Executive
Eastern Smart Furniture Sdn Bhd
12.2021 - 02.2022
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
Online Sales Manager
Zitrabyte Sdn Bhd
07.2021 - 12.2021
- Managed online metrics and made recommendations for continued improvement and optimization
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities
- Responded to internet inquiries and phone calls in timely matter
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
Sales Executive
Impiana Home Gallery
03.2021 - 07.2021
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Executive
Courts Singapore Pte Ltd
03.2017 - 08.2020
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Selected correct products based on customer needs, product specifications and applicable regulations
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Executive
OPPO Electronics Sdn Bhd
10.2014 - 10.2016
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
- Expanded market share with strategic territory planning and targeted prospecting.
Sales Assistant
I Super Telecommunication
07.2013 - 10.2014
- Serve walk-in customers
- Promote company products according to customer budget and needs
- Keep up-to-date knowledge about company products
- Monitor stock inventory level and replenish stock when needed.
Education
Skills
Microsoft Word
Microsoft Excel
Direct sales
Issue Resolution
Sales Techniques
Strategic planning
Quantitative skills
Problem-solving abilities
Trained in consumer marketing
Accomplishments
Sales ExecutiveProfessional Sales Executive with more than 5 years in the sales department process which is findprospects and leads, up-sell when appropriate including follow up with hot.
Additional Information
Badminton
Timeline
Sub Contractor
SENG RONG WELDING AND CONSTRUCTION
09.2022 - Current
Business Development Executive
Eastern Smart Furniture Sdn Bhd
12.2021 - 02.2022
Online Sales Manager
Zitrabyte Sdn Bhd
07.2021 - 12.2021
Sales Executive
Impiana Home Gallery
03.2021 - 07.2021
Sales Executive
Courts Singapore Pte Ltd
03.2017 - 08.2020
Sales Executive
OPPO Electronics Sdn Bhd
10.2014 - 10.2016
Sales Assistant
I Super Telecommunication
07.2013 - 10.2014