Proactive and results-driven professional with a proven track record at Soul Asia TD Central, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and teambuilding, significantly improving service efficiency. Skilled in data entry and maintaining high confidentiality, demonstrating a strong blend of hard and soft skills to drive success and foster a positive work environment.
Hi, I’m
Chew Yoke Cing
Johor,Johor
Summary
Overview
12
years of professional experience
4
Languages
Work History
Soul Asia TD Central
Counter
10.2024 - Current
Job overview
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Maintained stock and replenished workstation products.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Professionally answered telephones and responded to customer inquiries.
- Warmly welcomed customers upon approaching counter and placing orders.
- Streamlined checkout process, reducing wait times for customers.
- Maintained cleanliness and organization of counting area, promoting positive work environment.
- Conducted daily cash counts, ensuring financial accuracy for business operations.
San Chai Kuan Enterprise
Sales Administrative Assistant
09.2018 - 06.2024
Job overview
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Collected and maintained file of receipts to coordinate expense report submission.
- Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
Vas Car Auto Parts SDN BHD
Admin
01.2013 - 08.2018
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
Smk Sinar Bintang Kuala Lumpur
Spm from Arts
12.2012
University Overview
Skills
Product restocking
Problem-Solving
Teambuilding
Good Telephone Etiquette
Written Communication
Data Entry
Planning and Coordination
Self-Motivated
Timeline
Counter
Soul Asia TD Central
10.2024 - Current
Sales Administrative Assistant
San Chai Kuan Enterprise
09.2018 - 06.2024
Admin
Vas Car Auto Parts SDN BHD
01.2013 - 08.2018
Smk Sinar Bintang
Spm from Arts