Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Chew Yoke Cing

Johor,Johor
Chew Yoke Cing

Summary

Proactive and results-driven professional with a proven track record at Soul Asia TD Central, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and teambuilding, significantly improving service efficiency. Skilled in data entry and maintaining high confidentiality, demonstrating a strong blend of hard and soft skills to drive success and foster a positive work environment.

Overview

12
years of professional experience
4
Languages

Work History

Soul Asia TD Central

Counter
10.2024 - Current

Job overview

  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Maintained stock and replenished workstation products.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
  • Professionally answered telephones and responded to customer inquiries.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Streamlined checkout process, reducing wait times for customers.
  • Maintained cleanliness and organization of counting area, promoting positive work environment.
  • Conducted daily cash counts, ensuring financial accuracy for business operations.

San Chai Kuan Enterprise

Sales Administrative Assistant
09.2018 - 06.2024

Job overview

  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Streamlined sales processes with efficient data entry and management of client information in the CRM system.
  • Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
  • Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
  • Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.

Vas Car Auto Parts SDN BHD

Admin
01.2013 - 08.2018

Job overview

  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Education

Smk Sinar Bintang
Kuala Lumpur

Spm from Arts
12.2012

University Overview

Skills

Product restocking

Timeline

Counter
Soul Asia TD Central
10.2024 - Current
Sales Administrative Assistant
San Chai Kuan Enterprise
09.2018 - 06.2024
Admin
Vas Car Auto Parts SDN BHD
01.2013 - 08.2018
Smk Sinar Bintang
Spm from Arts

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Chew Yoke Cing