Summary
Overview
Work History
Education
Skills
Work Experience Skills
Languages Written
Personal Particulars
Timeline
Generic

CHEW YEE LUN

System Trainer & Process Manager
85 Jln Sungai Air Putih, Bandar Baru Air Putih, 11000 Balik Pulau, Penang.

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

14
14
years of professional experience
2003
2003
years of post-secondary education

Work History

Business Change Manager

DSV Solutions (DC) Sdn Bhd (F.K.A. Agility Logistics Sdn Bhd)
01.2022 - 09.2022
  • New system implementation for DSV Solutions DC during migration
  • CargoWise One, WebXpress – Transport management system, Red Prairie – Warehouse management system

System & Process Manager

Agility Logistics Sdn Bhd
07.2018 - 12.2021
  • Trainer for Core Freight Forwarding system (AS400)
  • Program manager for OpsX and responsible for monthly performance review with branches on Quality Metrics/KPI’s
  • Analyst the root cause for the failure and work out with an action plan
  • Increase Air, Ocean & overland productivity by utilizing existing tools within organization
  • Participate and support with regional/global directives to ensure smooth implementation
  • Strong in communication, collaboration and problem solver.

Business Analyst (Regional)

Agility Logistics Sdn Bhd
07.2008 - 07.2018
  • Trainer for Core Freight Forwarding system (AS400) for APAC country
  • Provide on-going support on Freight Forwarding system for Air/Ocean & Overland product and Global Track and Trace application
  • Responsible to generate monthly KPI’s report for APAC country
  • Develop customize report on customer basis
  • Strong in communication and cooperation with team member.

Education

Primary/Secondary School/SPM - -

Scared Heart Secondary School

International Diploma - NCC - Computer Studies

Perkim Goon Malaysia (IPG)
Penang, Malaysia

Skills

    Process Improvement

Report Generation

System Configuration

Staff Training

Work Experience Skills

  • Business Analyst, 2008 - 2018, Trainer for Core Freight Forwarding system (AS400) for APAC country. Provide on-going support on Freight Forwarding system for Air/Ocean & Overland product and Global Track and Trace application. Responsible to generate monthly KPI’s report for APAC country. Develop customize report on customer basis. Strong in communication and cooperation with team member.
  • System & Process Manager, 2018 - 2021, Trainer for Core Freight Forwarding system (AS400). Program manager for OpsX and responsible for monthly performance review with branches on Quality Metrics/KPI’s. Analyst the root cause for the failure and work out with an action plan. Increase Air, Ocean & overland productivity by utilizing existing tools within organization. Participate and support with regional/global directives to ensure smooth implementation. Strong in communication, collaboration and problem solver.
  • Business Change Manager, Jan 2022 - Sep 2022, New system implementation for DSV Solutions DC during migration. CargoWise One, WebXpress – Transport management system, Red Prairie – Warehouse management system

Languages Written

  • English
  • Bahasa Malaysia
  • Chinese

Personal Particulars

43 years, 11/29/82, Malaysia, Male, Single, 821129-07-5475

Timeline

Business Change Manager

DSV Solutions (DC) Sdn Bhd (F.K.A. Agility Logistics Sdn Bhd)
01.2022 - 09.2022

System & Process Manager

Agility Logistics Sdn Bhd
07.2018 - 12.2021

Business Analyst (Regional)

Agility Logistics Sdn Bhd
07.2008 - 07.2018

Primary/Secondary School/SPM - -

Scared Heart Secondary School

International Diploma - NCC - Computer Studies

Perkim Goon Malaysia (IPG)
CHEW YEE LUNSystem Trainer & Process Manager