Chew Pheng Sim

• Developed strong client relationships for repeat business and increased referrals.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Assisted sales team with completing customer transactions and managing issues.
• Trained new associates in successful sales and performance strategies.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Maximized customer retention by resolving issues quickly.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

Enhance market share though new customer acquisitions and or existing PLM portfolio

Manage or monitor accounts until disburstment thereafter hand over the file management to portfolio manager at commercial banking business ctr or central processing hub.

Grow SME portfolio and assets through program lending.

Cross selling of the Bank product