Chew Liyin
RETAILS SALES CONSULTANT
Kuala Lumpur
Summary
Dynamic professional with extensive experience in sales and customer relations at Mon Concept Solutions. Proven track record in optimizing operational efficiency and enhancing client satisfaction through strategic marketing and problem resolution. Skilled in purchasing and team leadership, driving significant business growth and fostering long-term client relationships.
Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed.
Overview
14
14
years of professional experience
4
4
Languages
Work History
ADMIN SALE EXECUTIVE
MON CONCEPT SOLUTIONS
03.2025 - Current
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
FINANCIAL PLANNER
AIA BHD
02.2020 - Current
- Educated clients on various investment products and tax-saving strategies, empowering informed decisionmaking.
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Conducted thorough risk assessments, ensuring appropriate asset allocation aligned with clients'' risk tolerance levels.
- Coached and advised clients in business plans and processes to achieve profit objectives.
- Leveraged advanced analytical tools to evaluate potential investments and construct diversified portfolios for clients.
- Built strong relationships with clients through consistent communication and proactive portfolio updates.
- Increased client satisfaction by providing personalized financial planning services and investment recommendations.
- Analyzed clients'' financial situations to develop customized strategies for debt management and wealth accumulation.
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
MANAGER
XIAO LIANG NOODLE ENTERPRISE
04.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
PURCHASER EXECUTIVE
DEEP SEA FISHERY KINGDOM SDN BHD
08.2019 - 01.2020
- Negotiated with suppliers, vendors and other representatives.
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
RETAIL SALES CONSULTANT
UNITED NUDE (M) SDN BHD
03.2019 - 07.2019
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Participated in promotional events to engage potential customers and showcase store offerings.
BEAUTY ADVISOR
SHISEDO SDN BHD
11.2018 - 01.2019
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
CATEGORY EXECUTIVE
CARING PHARMACY RETAIL SDN BHD
06.2015 - 05.2017
- Established new supplier partnerships that drove cost savings through lower procurement costs and increased rebates.
- Managed inventory levels to reduce stockouts while minimizing excess inventory costs.
- Partnered with key retailers for joint business planning exercises that resulted in mutually beneficial outcomes such as increased distribution points or exclusive product offerings at stores level.
- Developed comprehensive category plans that encompassed detailed action steps around pricing, promotions, ranging decisions ultimately delivering against set financial objectives like top-line growth targets or desired profitability metrics.
- Monitored competitor activities, adjusting strategies as needed to maintain a competitive edge in the market.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
CATEGORY ASSISTANT-BEAUTY
CARING PHARMACY RETAIL MANAGEMENT SDN BHD
04.2014 - 06.2015
- Assisted in creating engaging product presentations for internal meetings and external vendor communications that highlighted unique selling points effectively.
- Supported category manager in achieving sales targets through effective inventory management and pricing strategies.
- Monitored store-level performance metrics to identify areas for potential improvements concerning product placement or promotion strategies.
- Analyzed sales data, utilizing insights to optimize product selection and drive revenue growth.
- Assisted in the development and execution of strategic plans that aligned with company objectives, resulting in consistently achieving or exceeding category sales targets.
PURCHASING COORDINATOR
CARING PHARMACY RETAIL MENAGEMENT SDN BHD
06.2013 - 08.2014
- Maintained complete documentation and records of all purchasing activities.
- Implemented policies to reduce cost and eliminate waste.
- Spearheaded initiatives to promote sustainable sourcing practices within the organization, reducing environmental impact without compromising quality or costeffectiveness.
- Coordinated strategic sourcing activities across multiple departments, driving alignment on procurement priorities and maximizing purchasing power through consolidated buying efforts.
WAREHOUSE GENERAL CLARK
CARING PHARMACY RETAIL MANAGEMENT SDN BHD
03.2011 - 05.2013
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Improved data accuracy by diligently maintaining records and updating information in databases.
Education
High School Diploma -
IN-HOUSE MULTIMEDIA COLLEGE
KUALA LUMPUR 04.2001 -
SEKOLAH MENENGAH JENIS KEBANGSAAN CONFUSION
KUALA LUMPUR12-2009
KUEN CHENG HIGH SCHOOL
KUALA LUMPUR01-2008
Skills
Customer relations
Team leadership
Executive support
Problem resolution
Administrative skills
Sales analysis
Staff motivation
Purchasing
Timeline
ADMIN SALE EXECUTIVE
MON CONCEPT SOLUTIONS
03.2025 - Current
MANAGER
XIAO LIANG NOODLE ENTERPRISE
04.2023 - 02.2025
FINANCIAL PLANNER
AIA BHD
02.2020 - Current
PURCHASER EXECUTIVE
DEEP SEA FISHERY KINGDOM SDN BHD
08.2019 - 01.2020
RETAIL SALES CONSULTANT
UNITED NUDE (M) SDN BHD
03.2019 - 07.2019
BEAUTY ADVISOR
SHISEDO SDN BHD
11.2018 - 01.2019
CATEGORY EXECUTIVE
CARING PHARMACY RETAIL SDN BHD
06.2015 - 05.2017
CATEGORY ASSISTANT-BEAUTY
CARING PHARMACY RETAIL MANAGEMENT SDN BHD
04.2014 - 06.2015
PURCHASING COORDINATOR
CARING PHARMACY RETAIL MENAGEMENT SDN BHD
06.2013 - 08.2014
WAREHOUSE GENERAL CLARK
CARING PHARMACY RETAIL MANAGEMENT SDN BHD
03.2011 - 05.2013
High School Diploma -
IN-HOUSE MULTIMEDIA COLLEGE
04.2001 -
SEKOLAH MENENGAH JENIS KEBANGSAAN CONFUSION
KUEN CHENG HIGH SCHOOL
Similar Profiles
Quola Glyca RubioQuola Glyca Rubio
Personal Support Worker at GeriHealthcare Solutions (Mon Sheong Stouffville Long-Term Care Centre)Personal Support Worker at GeriHealthcare Solutions (Mon Sheong Stouffville Long-Term Care Centre)
Sachin Varma Kanumuri GanapthiSachin Varma Kanumuri Ganapthi
Disability Support Worker at Concept Care Disability Solutions Pty LtdDisability Support Worker at Concept Care Disability Solutions Pty Ltd
Simon AingSimon Aing
Director & Owner at Concept Outdoor SolutionsDirector & Owner at Concept Outdoor Solutions
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS
Azrie BakriAzrie Bakri
Software Engineer at SEEKSoftware Engineer at SEEK