Chew Oi Yien Soey
ADMINISTRATION
Gelang Patah
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Data Entry Specialist
Recall Total Information Management Pte Ltd
03.2013 - 01.2014
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Singapore
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Scanned documents and saved in database to keep records of essential organizational information.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Verified data files prior to entry to maintain high data accuracy.
Administration
CRISLO EMPLOYMENT AGENCY PTD LTD
08.2014 - 02.2017
- Decision making and managing
- Handle maids departures
- Processing of government documents
- Solve maids problem
Admin Manager
AGENSI PEKERJAAN INTEGREE SDN BHD
05.2017 - 01.2021
- Arrange maids arrival and departures
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Office Manager
Baxian Malaysia Sdn Bhd
03.2021 - 11.2022
- Providing assistance to COO in required secretarial/ administrative matters
- Responsible for the overall smooth running of office administration matters (facilities management, pantry supplies, cleanliness and tidiness of office and meeting rooms, attending to clients and deliveries)
- Tracking staff's attendance and recording
- Maintain proper filing of HR documents in a confidential manner
- Ensure JBO Staff Data sheet is maintained on an up-to-date basis
- Be the go-to-person for all JB Labour law matters by/with the support of consultants
- Support in the recruitment and hiring of Clerks and Officers positions by: Ensuring that job descriptions are still relevant before posting recruitment ads on job portals, Screening CVs and sending them to respective managers for shortlisting, Arranging job interviews, Conducting candidates' reference and world checks prior to contract issuance, Sending IT activation emails to SGO HR team, Tracking staff's contract/ probation date and checking with the respective managers on intention and follow up with relevant letters (confirmation, contract extension, contract termination, salary increment)
- Managing the onboarding process for all newcomers by: Sending them welcome email prior to their start date, Ensuring their workstations/ desk are clean and have necessary stationary, Conducting induction to all newcomers -this includes company introduction, staff introduction and office facilities tour, Enrolling them onto the company insurance plan, Working with Yiwen for all required name cards, Updating JBO Staff Data sheet, organisation chart, seating plan and telephone list, Sending all documents to Payroll Manager
- Manage the offboarding process for all leavers by: Informing SGO HR and Payroll Manager of the resignation, Sending IT deactivation email to SGO HR Team, Arranging Exit interviews for leaver and SGO HR team, Retrieve office property on leaver's last day, Insurance deactivation
- Facilitating payroll processing by updating Payroll Manager with staff leave information, new joiner and leaver for payroll processing
- Facilitate all staff training matters
- Support Group HR in all HR required information and initiatives
Administrative Manager
AGENSI PEKERJAAN MAGICAL SDN BHD
03.2022 - 01.2025
- Oversee the end-to-end process of the domestic helper placement cycle, including sourcing, selection, interviews, contract preparation, and client support.
- Lead and mentor a team of sales agents, providing them with guidance, support, and training to maximize their performance.
- Ensure compliance with all regulatory requirements from the government and other relevant authorities.
- Manage client relationships, address enquiries, and resolve any issues related to domestic helper placements.
- Monitor sales agents’ performance and provide guidance.
- Develop and implement strategies to grow the business and improve the overall customer experience.
- Work closely with management to set sales targets and ensure team goals are met or exceeded.
- Handle recruitment, onboarding, and training of new sales agents as needed.
Education
Primary School -
SJK Chi Hwa Primary School
01.1999 - 01.2004
Secondary School - undefined
Sung Siew Secondary School
Sandakan, Sabah 01.2005 - 01.2008
Secondary High School - undefined
Sung Siew Secondary High School
Sandakan, Sabah 01.2009 - 01.2010
Pre - University - Economics
St Mary School
Sandakan, Sabah 01.2011 - 10.2012
Skills
Data collection
Data processing
Word processing
Excel formulas
Fast typing speed
Data verification
Database management
Data input
File management
Office administration
Administrative support
Records management
Personal Characteristics
- High adaptability
- Good communication skill
- Self motivated
- Punctual
- Friendly
- Hardworking
- Responsible
- Fluent in English, Chinese and Malay
- Conversational in Cantonese and Hakka
Extra-Curricular Activities
Chosen as school vice chairman for Red Crescent of 2009/2010., Chosen as school representative for Red Crescent First Aid Competition., Chosen as school representative for Red Crescent General Knowledge Competition., Participation for JCI Financial Literacy Workshop 2011., Drama Award 2012 Best Group of Rotary Club of Sandakan Leadership & Creativity Camp., Committee member for the First Joint Sandakan Interact Camp.
Extra Skills
- MS Word
- MS Excel
- MS Power Point
- E-mail / Outlook
- Teams
Date Of Graduating
10/30/12
Telephone
Malaysia, 0102265039
Personal Information
- Age: 28
- Expected Salary: RM4200.00
- Ethnicity: Chinese
- Emergency Contact: TENG CHOON KIT, Husband, 014-3179743
- Date of Birth: 12/07/92
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married - 2 sons
Timeline
Administrative Manager
AGENSI PEKERJAAN MAGICAL SDN BHD
03.2022 - 01.2025
Office Manager
Baxian Malaysia Sdn Bhd
03.2021 - 11.2022
Admin Manager
AGENSI PEKERJAAN INTEGREE SDN BHD
05.2017 - 01.2021
Administration
CRISLO EMPLOYMENT AGENCY PTD LTD
08.2014 - 02.2017
Data Entry Specialist
Recall Total Information Management Pte Ltd
03.2013 - 01.2014
Pre - University - Economics
St Mary School
01.2011 - 10.2012
Secondary High School - undefined
Sung Siew Secondary High School
01.2009 - 01.2010
Secondary School - undefined
Sung Siew Secondary School
01.2005 - 01.2008
Primary School -
SJK Chi Hwa Primary School
01.1999 - 01.2004
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