Years
CHETRA NADASON
housekeeping supervisor
Kuala Lumpur,kuala lumpur
Summary
As a Cleaner Supervisor at Aeon Delight, I have successfully led and supervised a team to ensure efficient and effective cleaning operations. I have demonstrated strong problem-solving skills and the ability to work well in a team. My knowledge of chemicals and safety procedures has contributed to maintaining a safe and sanitary environment. I am a patient and enthusiastic individual with excellent communication skills. My ability to learn quickly and work independently has allowed me to adapt to new challenges and responsibilities. With my strong work ethic and commitment to excellence, I am dedicated to achieving success in my role as a Cleaner Supervisor.
Overview
7
7
16
16
years of professional experience
Work History
CLEANER SUPERVISOR
aeon delight
kuala lumpur , wp kuala lumpur
01.2022 - Current
- Currently serving as a Cleaner Supervisor at aeon delight, overseeing and managing cleaning operations to ensure cleanliness, hygiene, and sanitation standards are met
- Key responsibilities include:
- Supervising and coordinating the work of cleaning staff, ensuring efficient and effective cleaning practices
- Training and mentoring cleaning staff, providing guidance and instruction on cleaning techniques and protocols
- Inspecting and evaluating cleaning work to ensure compliance with company standards and client requirements
- Managing cleaning supplies and equipment, ensuring they are properly stocked and maintained
- Communicating with clients to address any concerns or issues and provide excellent customer service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
housekeeping and cleaner supervisor
memiore suits
Kuala Lumpur
06.2015 - 02.2020
- Completed schedules, shift reports, and other business documentation.r
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Maintained required records of work hours, budgets and payrolls.
- Monitored staff performance and provided feedback to drive productivity.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Established and enforced safety protocols and guidelines for staff.
SUPERVISOR AND ATTEND ROOM
aroma hotel
Kuala Lumpur
02.2013 - 04.2015
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Conducted routine inspections to check quality and compliance with established specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
housekeeping supervisor
4seasons hotel
Kuala Lumpur
12.2009 - 02.2013
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Maintained required records of work hours, budgets and payrolls.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Established and enforced safety protocols and guidelines for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Monitored staff performance and provided feedback to drive productivity.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Completed financial tasks by estimating costs and preparing and managing budgets.
supervisor house keeping
Malaysian harvest sdn bhn
Kuala Lumpur
04.2008 - 12.2009
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Sales And Marketing -
BINARY COLLEGE
06.2008 - 09.2008
SMP - undefined
High School GREENWOOD
01.2001 - 12.2004
Skills
Creative Problem Solvingundefined
Details
ci
References
- Vinot raja, aroma manager, 0102182502
- MR MUNIS, 4season, 0123976092
- Rahman khas, meoire suits Room Division manager, 0149609508
Timeline
CLEANER SUPERVISOR
aeon delight
01.2022 - Current
housekeeping and cleaner supervisor
memiore suits
06.2015 - 02.2020
SUPERVISOR AND ATTEND ROOM
aroma hotel
02.2013 - 04.2015
housekeeping supervisor
4seasons hotel
12.2009 - 02.2013
Sales And Marketing -
BINARY COLLEGE
06.2008 - 09.2008
supervisor house keeping
Malaysian harvest sdn bhn
04.2008 - 12.2009
SMP - undefined
High School GREENWOOD
01.2001 - 12.2004
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