CHERYL CHEE SHIAU QUAN
Kuala Lumpur
Summary
Dynamic and Versatile Administrative Professional
Resourceful and detail-oriented professional with 6+ years of experience in construction, legal, and manufacturing industries. Adept at handling conveyancing and legal documentation, including loan agreements, Sale and Purchase Agreements (SPA), and contract reviews. Skilled in translating documents between Malay, English, and Mandarin with precision.
Proven ability to support C-suite executives, managing complex schedules, travel arrangements, email correspondence, and meeting minutes with efficiency. Experienced in business development, human resources, and administrative management, excelling in budget tracking, quality management, process improvement, employee motivation, and team coaching.
Strong background in e-commerce and wholesale operations, capable of handling online platforms and streamlining daily business functions. Recognized for exceptional communication skills, collaborating seamlessly across all levels of an organization to drive operational success.
Tech-savvy and results-driven, with expertise in Microsoft Office, reporting, and problem-solving. Thrives in fast-paced environments, ensuring smooth business operations while maintaining confidentiality and professionalism.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
PA TO MANAGING DIRECTOR
MONARCH AESTHETIC SDN BHD
10.2023 - Current
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Collaborated closely with various department heads to support cross-functional initiatives leading towards overall company objectives.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Organized high-level events such as conferences and company retreats to foster teamwork and collaboration.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
- Improved office efficiency with thorough organization of files and documents, both physical and digital.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Implemented new office procedures to streamline administrative tasks and increase efficiency levels within the workplace environment.
- Enabled swift decision making through accurate data analysis supporting the Managing Director''s strategic plans.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Conducted research on industry trends facilitating informed business decisions by the senior leadership team.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
- Created and managed office systems to efficiently deal with documentation.
- Used discretion when handling confidential information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Worked with senior management to initiate new projects and assist in various processes.
PA TO CEO CUM BUSINESS DEVELOPMENT
FMC GREENLAND SDN BHD
09.2020 - 04.2023
- Manage the CEOʼs daily calendar via electronic email and scheduling of appointments or meetings
- Perform accurate research and analysis whenever necessary as per instruction
- Able to do translation of correspondences from Malay to English
- Coordinate arrangements, meetings and/or conferences as assigned and ensure that CEO is well prepared for the meetings or agendas
- Preparing and disseminating correspondence, memos and forms accordingly
- Compile, proofread and revise drafts of documents and reports
- Maintain CEOʼs office systems, including data management to ensure information is organized and easily accessible
- Organizing and maintaining an efficient electronic and paper records filing system in line with the company requirements as well as reviewing the documentation as needed
- Taking minutes and prepare minutes of meetings, reports, correspondence and presentations accurately and swiftly
- Booking of air flights, accommodation and prepare travelling itinerary
- Preparing agendas, pre-meeting briefings as well as produce documents, briefing papers, reports and presentations for the CEO
- Maintain records of CEOʼs contacts, answer and screen telephone calls, and respond to emails, messages and other correspondence
- Maintains stakeholderʼs confidence and protects operations by keeping information confidential
- Involving and assisting in managing the day-to-day operations of the office by supporting the administrative works given
- Work closely with Human Resource Manager on CEO's work permit and dependent pass
- Any other duties as may reasonably be required by the CEO and supporting any ad-hoc tasks when required
- Professionally greet and receive guests and clients
- Ensure efficient and effective administrative information and assistance
- Manage the e-commerce team in carrying out day to day e-commerce activities (content & promotional, fulfillment & after-sales)
- Project management role for sets of clients of the Company E-fullfullment division
- Drive growth of clients channel managed by the Company
- Collaborate with clients to understand their business goals, directions, objectives, requirements
- Clearly understanding client business requirement and objectives to come up with a sound commercial strategy to deliver high conversion rate and customer retention on both desktop/ mobile platform
- Oversee all pureplay marketplace trends with build relationships with the existing key account or category manager, identify new areas of e-commerce opportunities and responsible for achieving performance indicators to meet business revenue goals and growth target
- Responsible to devise/propose and configure campaigns/promotions - aligned with brand direction and understand the technical requirements for implementations with the goal is to drive traffic and on-site conversions
- Work with procurement department for inventory management
- Review & analyze key performance metrics, ensure reporting is issue on time, and able to generate ad-hoc reports & insights based on available business tools
- Collaborate with other departments and stakeholders to solve e-commerce performance issues and task that related to inventory management
- Responsible for achieving performance indicators to meet business revenue goals and growth target
- To identify new areas of e-commerce opportunities
- Perform any ad-hoc task assigned by the superior
- Assist in campaign planning and execution on Direct Online to drive sales and awareness
- Create content marketing for websites, such as products, promotions and etc
- And maintain activity/interaction on the platform
- Monitor and analyse data for business health insights to develop strategic marketing initiatives for business growth
- Monitor relevant competitor campaigns, infringements, and market trends to identify opportunities for business growth
- Collaborate with relevant parties on conversation rate optimization exercises, including diagnosing, testing, implementing and optimising page/site UX journeys and making necessary enhancements
- Copy writing
- Video editing
- FB review
- Photography
ASSISTANT CHIEF ADMINISTRATOR
TYH TRADING SDN BHD
07.2019 - 03.2020
- In charge of a companyʼs day-to-day operations and administrative activities
- They oversee departments such as HR, accounting, marketing, production and sales and work closely with senior managers to check on work implementation and address under performance
- Managing organizational finances, from resource allocation to cost management with planning, short- and long-term cash requirements and then create budgets in coordination with department leaders and other executives
- Regularly update the CEO about the status of the departments they manage
- To evaluate administrative policies
- In light of changing company needs and compliance regulations, they may modify policies or create new ones, following a decision-making process where they consult thoroughly with other employees and then monitor the impact of any changes
- Preparing a report for Development Director on revenues and grants and determining efforts for future fundraising initiatives
- Provide input in business and strategic planning
- Set goals for departments and individual managers
- Collaborate with colleagues to implement policies and develop improvements
- Organize and coordinate inter- and interdepartmental operations
- Oversee resource allocation and budgeting
- Resolve issues that may arise in a timely manner
- Assume responsibility for timely reporting to senior management or regulatory agencies
- Filling in for absent employees as needed to ensure smooth operation of the business
- Recruiting and interviewing new hires
- Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly
- Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment
- Motivating employees to perform well
- Maintain pay plan and benefits program
- Ensure legal compliance throughout human resource management
ASSISTANT ADMIN MANAGER
SHANGHAI BAOYE GROUP (MALAYSIA) SDN BHD
03.2018 - 03.2019
- Communicates with relevant agencies.ie
- Travel agencies, immigration, embassy to produce travel itineraries, hotel bookings and visa for managing directors, guests and staff
- Manage booking of meeting rooms
- Assists in planning and arrange i.e
- Staff activities, including organizing catering
- Handle petty cash, expenses for Head Office and Site Office
- Keep record of the billings and usage
- Manage reception area and looks after visitors
- Answer phone calls and transfer them as necessary
- Maintains stock lists and orders office supplies, stationery and pantry items as needed
- Assists in purchasing orders and invoicing of office suppliers, stationary, pantry items, letterheads, business cards and etc
- Manages outgoing and incoming post and records data on special deliveries, including courier
- Ensure renovation are run smoothly and within the time
- Manages tenancy agreement and rental, equipment and office building insurance
- Monitor CCTV, Alarm system, and HR system
- Ensure Office and Site Office business licenses and other relevant, license are updated
- Assist and manage housing for Managing Directors and expatriates
- Manage, distribute and keep record of parking for employees and access card of the building, including petrol cards, meal allowance and phone sim card
- Handing office tasks such as filling and generating report
- Liaise with auditors, tax agent, company secretaries and regulators, ensuring timely submissions of annual statutory audits, corporate tax, income tax and GST fillings
- Responsible for the full spectrum of Human Resource & Administration functions including company policies & procedures, employee relations, recruitment & selection, payroll administration, performance management, training & development and administrative
- Understand Employment Act and manage HR, Payroll, Claims and budgetary aspects
- Manage and coordinates administrative of staff annual leave, medical leave and other others
- Carry out full administrative functions to ensure smoothly operation in the organization
TRANSLATOR CUM ADMIN EXECUTIVE
MCC OVERSEAS (M) SDN BHD
12.2016 - 02.2018
- Reading documents writing and editing copies preparing summaries consulting clients
- Developing contacts and using translation computer programmes preparing monthly report
- Attend meeting
- Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
- Translates online, video, and television media by providing subtitles
- Consults with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately
- Refers to online translation tools for additional assistance with translation
- Provides clients with quotes based on project length and level of complexity
- Follows up with clients to ensure satisfaction and understanding
- Uses highly specialised translation software to encourage efficiency and consistency
- Adheres to industry quality standards established by the Association of Translation Companies to ensure that all completed work follows legal and ethical obligations
- Translates a variety of documents including literary, legal, research, technical, scientific, educational, and commercial materials
- May specialise in a particular industry in which he or she has relevant experience or knowledge, such as medicine, the arts, business, or finance
- Works on a freelance basis or pursues employment with an educational, commercial, or government organisation
CONVEYANCING CLERK
KATHERINE LOH, LOW & CO
10.2014 - 11.2016
- Responsible for managing all administrative and activities
- Managed administrative policy planning, evaluation and application
- Monitored administrative
- Typing, filling and database management
- Preparing reports and presentations
- Managing legal documents
- Responding to employee, vendor, purchaser, and banker inquiries received by email, letter, telephone or walk in
CONVEYANCING CLERK
AK LIEW & CO
12.2013 - 09.2014
- Responsible for managing all administrative and activities
- Managed administrative policy planning, evaluation and application
- Monitored administrative
- Typing, filling and database management
- Preparing reports and presentations
- Managing legal documents
- Responding to employee, vendor, purchaser, and banker inquiries received by email, letter, telephone or walk in
CONVEYANCING CLERK
KF WONG & LEE
10.2012 - 11.2013
- Responsible for managing all administrative and activities
- Managed administrative policy planning, evaluation and application
- Monitored administrative
- Typing, filling and database management
- Preparing reports and presentations
- Managing legal documents
- Responding to employee, vendor, purchaser, and banker inquiries received by email, letter, telephone or walk in
CONVEYANCING CLERK
TAN CHIM KWAI, GOH & CO
12.2010 - 09.2012
- Responsible for managing all administrative and activities
- Managed administrative policy planning, evaluation and application
- Monitored administrative
- Typing, filling and database management
- Preparing reports and presentations
- Managing legal documents
- Responding to employee, vendor, purchaser, and banker inquiries received by email, letter, telephone or walk in
PERSONAL ASSISTANT CUM ADMINISTRATION ASSISTANT
PRUDENTIAL ASSURANCE SDN BHD
11.2008 - 11.2010
- Responsible for managing all administrative and activities
- Typing, filling and database management
- Answering telephone and directed customer inquires
- Responsible for filing, records management, typing, organizing
- Handled coping for records management and data entry
- Answered multi-line telephone
- Monitored administrative
- Managed administrative policy planning, evaluation and application
Education
MASTER IN BUSINESS LAW - Business law
UNIVERSITY KEBANGSAAN MALAYSIA
Bandar Baru Bangi, 10 04.2016 - 09.2019
DEGREE IN BUSINESS ADMINISTRATION - Business administration, Human Resource Management
OPEN UNIVERSITY MALAYSIA
Seremban, 05 09.2010 - 05.2014
DIPLOMA IN BUSINESS ADMINISTRATION - Business administration
INFORMATICS SCHOOL OF BUSINESS
Seremban, 05 12.2006 - 12.2007
Skills
- Knowledge of MS Office
- Interpersonal and written communication
- Travel planning
- Event Coordination
- Email management
- Administrative Support
- Legal drafting
- Good time management
- Complex problem solving
- Legal research
- Office management
- File organization
- Document preparation
- Contract review
- Vendor negotiation
- Meeting planning
- Calendar management
- Travel arrangements
- Presentation creation
- Multitasking and organization
Personal Information
- Place of Birth: SEREMBAN
- Date of Birth: 04/24/87
- Gender: Female
- Nationality: MALAYSIAN
- Marital Status: SINGLE
Driving Licence
B
Timeline
PA TO MANAGING DIRECTOR
MONARCH AESTHETIC SDN BHD
10.2023 - Current
PA TO CEO CUM BUSINESS DEVELOPMENT
FMC GREENLAND SDN BHD
09.2020 - 04.2023
ASSISTANT CHIEF ADMINISTRATOR
TYH TRADING SDN BHD
07.2019 - 03.2020
ASSISTANT ADMIN MANAGER
SHANGHAI BAOYE GROUP (MALAYSIA) SDN BHD
03.2018 - 03.2019
TRANSLATOR CUM ADMIN EXECUTIVE
MCC OVERSEAS (M) SDN BHD
12.2016 - 02.2018
MASTER IN BUSINESS LAW - Business law
UNIVERSITY KEBANGSAAN MALAYSIA
04.2016 - 09.2019
CONVEYANCING CLERK
KATHERINE LOH, LOW & CO
10.2014 - 11.2016
CONVEYANCING CLERK
AK LIEW & CO
12.2013 - 09.2014
CONVEYANCING CLERK
KF WONG & LEE
10.2012 - 11.2013
CONVEYANCING CLERK
TAN CHIM KWAI, GOH & CO
12.2010 - 09.2012
DEGREE IN BUSINESS ADMINISTRATION - Business administration, Human Resource Management
OPEN UNIVERSITY MALAYSIA
09.2010 - 05.2014
PERSONAL ASSISTANT CUM ADMINISTRATION ASSISTANT
PRUDENTIAL ASSURANCE SDN BHD
11.2008 - 11.2010
DIPLOMA IN BUSINESS ADMINISTRATION - Business administration
INFORMATICS SCHOOL OF BUSINESS
12.2006 - 12.2007
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