Cheryl Chew

• Assist customer issues via call&email with excellent quality customer service.

• Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
• Listen attentively to customer concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
• Develop excellent product knowledge to enhance customers' experience and support.
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
• Handle complaints and provide appropriate solutions and alternatives within the allocated time.

• Perform chat, email and call monitoring
• Monitoring of standard and SOP
• Strong sense of responsibility and quality focus
• Provide feedback to team lead

• Clear communication skills
• Responsibilities answering and communicate to customer professionally
• Interpersonal skills
• Complaint resolution
• Building customer loyally

• Assisting hairdresser with blow drying, styling, hair rolling, hair relaxing and hair colouring
• Shampooing, deep hair conditioning treatment
• Advise customer how to maintain their hair with a good way

• Giving flyers to customer
• Introducing product to customer
• Convinced customer to buy the product being promoted