Summary
Overview
Work History
Education
Skills
Social Media Platform
Timeline
Receptionist
YOON-ON YOHANES CHENG

YOON-ON YOHANES CHENG

Student
Kuala Selangor, Selangor

Summary

Key Skills and Experience:

  • Customer Service: Proven track record in enhancing customer satisfaction
    Adept in complaint resolution and fostering customer loyalty
    Strong problem-solving and conflict resolution skills
    Excellent communication and interpersonal skills
    Dedicated to providing outstanding service and support
  • Process Improvement: Leveraged problem-solving and Microsoft Excel skills to streamline processes
    Achieved significant efficiency improvements
  • Sales and Business Development:Recognized for mentoring peers and driving sales growth
    Possesses insightful product knowledge and adaptability
    Committed to maintaining professional relationships to increase profitability and drive business results
  • Technical Skills:Strong foundation in computer science principles and problem-solving
    Proficient in programming languages and basic hardware troubleshooting
    Capable of leveraging technical abilities for innovative solutions
    Skilled in network configuration and system maintenance
    Dedicated to optimizing IT infrastructures for efficiency and productivity
  • Education and Training: Proficient in designing and implementing curriculum to facilitate student learning and engagement
    Committed to fostering a stimulating academic environment


Overview

6
6
Languages

Work History

Customer Service and Redemption Counter

Modern Living Home Expo ( MLE )
12.2024 - 12.2024
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Streamlined checkout process, reducing wait times for customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service and Redemption Counter

Modern Living Home Expo ( MLE )
11.2024 - 11.2024
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Collaborated with team members to streamline processes and enhance overall efficiency.
  • Contributed to customer satisfaction by quickly resolving any counting-related queries.
  • Identified issues and developed solutions to improve quality control.

Customer Servie and Redemption Counter

Modern Living Home Expo (MLE)
10.2024 - 10.2024
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Maintained stock and replenished workstation products.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Customer Service and Redemption Counter

Modern Living Home Expo (MLE)
09.2024 - 09.2024
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Warmly welcomed customers upon approaching counter to redeem products with their points
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

English Voice Recording for Ai Training

Anonymous Singapore Company
09.2024 - 10.2024
  • Analyzed problems and worked with teammate to reduce background noises during recording.
  • Spent time with teammate to write the script.
  • Sorted and organized audio files
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Explored new technologies and approaches to streamline processes.

Education

Bachelor of Computer Science - Artificial Intelligence

Taylor's University
Subang Jaya
08-2025

Bachelor in Humanities - Humanities

Kanazawa Seiryo University
Kanazawa, Japan
07-2024

Foundation - Foundation in Computer Science

Asia Pacific Univeristy ( APU )
Kuala Lumpur, Malaysia
06-2022

PT3 & SPM - Secondary School

SMK AIR PUTIH
Kuantan, Pahang, Malaysia
12-2020

UPSR - Primary School

SJK (C) PEI CHAI
Kuantan, Pahang, Malaysia
01-2010

Skills

Customer service

Social Media Platform

Instagram :  https://www.instagram.com/might_be_yohanes/


Facebook :  https://www.facebook.com/profile.php?id=100006078435669



Timeline

Customer Service and Redemption Counter

Modern Living Home Expo ( MLE )
12.2024 - 12.2024

Customer Service and Redemption Counter

Modern Living Home Expo ( MLE )
11.2024 - 11.2024

Customer Servie and Redemption Counter

Modern Living Home Expo (MLE)
10.2024 - 10.2024

Customer Service and Redemption Counter

Modern Living Home Expo (MLE)
09.2024 - 09.2024

English Voice Recording for Ai Training

Anonymous Singapore Company
09.2024 - 10.2024

Bachelor of Computer Science - Artificial Intelligence

Taylor's University

Bachelor in Humanities - Humanities

Kanazawa Seiryo University

Foundation - Foundation in Computer Science

Asia Pacific Univeristy ( APU )

PT3 & SPM - Secondary School

SMK AIR PUTIH

UPSR - Primary School

SJK (C) PEI CHAI

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