YOON-ON YOHANES CHENG
Student
Kuala Selangor, Selangor
Summary
Key Skills and Experience:
- Customer Service: Proven track record in enhancing customer satisfaction
Adept in complaint resolution and fostering customer loyalty
Strong problem-solving and conflict resolution skills
Excellent communication and interpersonal skills
Dedicated to providing outstanding service and support
- Process Improvement: Leveraged problem-solving and Microsoft Excel skills to streamline processes
Achieved significant efficiency improvements
- Sales and Business Development:Recognized for mentoring peers and driving sales growth
Possesses insightful product knowledge and adaptability
Committed to maintaining professional relationships to increase profitability and drive business results
- Technical Skills:Strong foundation in computer science principles and problem-solving
Proficient in programming languages and basic hardware troubleshooting
Capable of leveraging technical abilities for innovative solutions
Skilled in network configuration and system maintenance
Dedicated to optimizing IT infrastructures for efficiency and productivity
- Education and Training: Proficient in designing and implementing curriculum to facilitate student learning and engagement
Committed to fostering a stimulating academic environment
Overview
6
6
Languages
Work History
Customer Service and Redemption Counter
Modern Living Home Expo ( MLE )
12.2024 - 12.2024
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Streamlined checkout process, reducing wait times for customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service and Redemption Counter
Modern Living Home Expo ( MLE )
11.2024 - 11.2024
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Contributed to customer satisfaction by quickly resolving any counting-related queries.
- Identified issues and developed solutions to improve quality control.
Customer Servie and Redemption Counter
Modern Living Home Expo (MLE)
10.2024 - 10.2024
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Maintained stock and replenished workstation products.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Customer Service and Redemption Counter
Modern Living Home Expo (MLE)
09.2024 - 09.2024
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Warmly welcomed customers upon approaching counter to redeem products with their points
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
English Voice Recording for Ai Training
Anonymous Singapore Company
09.2024 - 10.2024
- Analyzed problems and worked with teammate to reduce background noises during recording.
- Spent time with teammate to write the script.
- Sorted and organized audio files
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor of Computer Science - Artificial Intelligence
Taylor's University
Subang Jaya08-2025
Bachelor in Humanities - Humanities
Kanazawa Seiryo University
Kanazawa, Japan07-2024
Foundation - Foundation in Computer Science
Asia Pacific Univeristy ( APU )
Kuala Lumpur, Malaysia06-2022
PT3 & SPM - Secondary School
SMK AIR PUTIH
Kuantan, Pahang, Malaysia12-2020
UPSR - Primary School
SJK (C) PEI CHAI
Kuantan, Pahang, Malaysia01-2010
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Customer relations
Pattern recognition
Data collection
Critical thinking
Decision-making
Microsoft Excel
Computer proficiency
Computer science coursework
Write computer programs
Computer hardware troubleshooting
Computer use
Artificial intelligence adoption
Understanding of artificial intelligence
Artificial intelligence applications
Artificial intelligence fundamentals
Artificial intelligence research
Artificial intelligence design
Customer support
Vehicle maintenance
Valid Driver's license
Clean driving record
Safe driving practices
Cross-cultural communication
Professional ethics
Web UI customization
UI/UX design principles
UI frameworks understanding
UI testing expertise
UI and UX design skills
Mobile UI design
Critical analysis
Emotional control
Strategic thinking
Software optimization
Hand-eye coordination
Game mechanics
Map navigation
Game rules
Sports nutrition
Teamwork
Strength training
Competitive
Problem-solving abilities
Multitasking
Teamwork and collaboration
Excellent communication
Time management abilities
Public speaking
Adaptability
Social Media Platform
Instagram : https://www.instagram.com/might_be_yohanes/
Facebook : https://www.facebook.com/profile.php?id=100006078435669
Timeline
Customer Service and Redemption Counter
Modern Living Home Expo ( MLE )
12.2024 - 12.2024
Customer Service and Redemption Counter
Modern Living Home Expo ( MLE )
11.2024 - 11.2024
Customer Servie and Redemption Counter
Modern Living Home Expo (MLE)
10.2024 - 10.2024
Customer Service and Redemption Counter
Modern Living Home Expo (MLE)
09.2024 - 09.2024
English Voice Recording for Ai Training
Anonymous Singapore Company
09.2024 - 10.2024
Bachelor of Computer Science - Artificial Intelligence
Taylor's University
Bachelor in Humanities - Humanities
Kanazawa Seiryo University
Foundation - Foundation in Computer Science
Asia Pacific Univeristy ( APU )
PT3 & SPM - Secondary School
SMK AIR PUTIH
UPSR - Primary School
SJK (C) PEI CHAI