Cheng Seong Lim
Head Of Project Management
Subang Jaya, Selangor,10
Summary
Accomplished Delivery Manager with a proven track record at Atos in enhancing team performance and reducing customer complaints through effective stakeholder and project management. Skilled in business analysis and adept at mentoring, I've participated in sales opportunities and seamless project deliveries, ensuring operational excellence and client satisfaction. Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
19
19
years of professional experience
Work History
Delivery Manager - ASEAN Region
Atos
Cyberjaya, Selangor
11.2002 - 04.2011
- Oversaw daily operations of delivery team, ensuring timely completion of projects and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Mentored junior team members to develop their skills and advance within organization.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Contacted suppliers and vendors about issues with deliveries or products.
Systems Consultant
Telecoms Consultancy Sdn Bhd/Bell Canada Intl.
Subang Jaya, 10
03.1992 - 12.1994
- Managed the customization of the Financial module of the Billing system
- Liaised closely with the client counterpart to ensure a clear understanding of the requirements
Education
Bachelor of Science - Computer Science
Sussex University
Brighton, UK 09.2024 - 06.1982
Skills
Delivery Management
Business Analysis
Project Management
Stakeholder Management
Timeline
Bachelor of Science - Computer Science
Sussex University
09.2024 - 06.1982
Delivery Manager - ASEAN Region
Atos
11.2002 - 04.2011
Systems Consultant
Telecoms Consultancy Sdn Bhd/Bell Canada Intl.
03.1992 - 12.1994
Similar Profiles
Alexandru Laurentiu CsorbaAlexandru Laurentiu Csorba
Project Manager at AtosProject Manager at Atos
Yigit AsilYigit Asil
Continuous Improvement Analyst at AtosContinuous Improvement Analyst at Atos
AHMED M. ELSERAFIAHMED M. ELSERAFI
Solution Manager – Pre-Sales at ATOSSolution Manager – Pre-Sales at ATOS