CHEN WINNA
Adminstration
SEREMBAN
Summary
Experienced with managing sales operations and coordinating team efforts to meet targets. Transferring Skills from fast-paced sales environment, focusing on coordination, communication, and data management. Seeking to leverage these abilities in new and challenging field.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sales Coordinator
KLANA RESORT SEREMBAN
SEREMBAN, Negeri Sembilan
10.2018 - 02.2025
- Provide fully support to Sales Team from administrative, customer service, and sale lead development perspectives
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Managed approximately 20 incoming calls, emails per day from customers.'
Intern
Tune Hotel, KLIA 2 Malaysia
Sepang, Selangor
01.2018 - 05.2018
- 1st month - Airport Representative
- 2nd& 3rd month – Front Office, Receptionist
- 4th month – Housekeeping, Room Attendant and F&B, Waitress
- 5th month – Reservation @ Tune Headquarter, Damansara Kuala Lumpur
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Villa Host, Front Office
AVANI Sepang Goldcoast Resort & Spa, Malaysia
SEPANG, Selangor
12.2017 - 12.2017
- Providing service to guest’s needs, improve of guest experience
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Diploma - Hotel Management
Nilai University
NILAI 01.2015 - 01.2017
Sijil Pelajaran Malaysia (SPM) -
SMJK CHAN WA 2
SEREMBAN 01.2010 - 01.2014
Skills
Customer communication
Goals and performance
Data entry
Team collaboration
SKILL
Microsoft Office
POS
Timeline
Sales Coordinator
KLANA RESORT SEREMBAN
10.2018 - 02.2025
Intern
Tune Hotel, KLIA 2 Malaysia
01.2018 - 05.2018
Villa Host, Front Office
AVANI Sepang Goldcoast Resort & Spa, Malaysia
12.2017 - 12.2017
Diploma - Hotel Management
Nilai University
01.2015 - 01.2017
Sijil Pelajaran Malaysia (SPM) -
SMJK CHAN WA 2
01.2010 - 01.2014
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