CHEN RUI HAN
Ipoh, Kuala Lumpur
Summary
Organized and independent candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Possesses excellent interpersonal skills, time management, and problem-solving abilities. Demonstrates a willingness to take on additional responsibilities to achieve team goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
22
22
years of post-secondary education
4
4
Languages
Work History
Customer Service Executive
YYC & Co
09.2023 - Current
- Explained the functionalities and benefits of taxPOD to clients, ensuring they understood the service.
- Assist clients with navigating and using taxPOD effectively, addressing any issues or concerns they had.
- Maintained up-to-date knowledge of taxPOD features and updates to provide accurate information to clients.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
HRD Crop (Human Resource Development Council)
YYC & Co
09.2023 - Current
- Assist clients in applying for grant applications through the HRDC.
- Gained comprehensive understanding of HRDC workflows and processes.
- Managed HRDC claims for trainees, ensuring accurate and timely submissions.
- Provided exceptional service to clients, helping them understand HRDC processes and requirements.
Higuys (UK)
Manager
09.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Good in communication skills.
- Strengthened communication skills through regular interactions with others.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Allianz Insurance Bhd
Sales & Distribution Division (Internship)
01.2022 - 06.2022
- Explained complex repair procedures to clients with tact and discretion.
- Developed strong working relationships to help expedite desired repair outcomes.
- To assist preparation of agent's achievement poster for promotion purpose and to release it as per agreed timeline.
- To assist in preparation of sales performance update message on AIG.
- To assist in distribution of agency's Report Card on monthly basis.
Education
SMK Raja Ali, Pelajaran
Bachelor of Arts - Business Management
University Derby
Kedleston Rd, Derby DE22 1GB, United Kingdom 04.2001 - 05.2023
Diploma - Business Management
Help Academy
03.2022
Business Management
Help Academy
03.2021
Skills
Teamwork Player
Communicate with Client and to meet the Client requirement & need
Time Management
MS Office (Microsoft Word, Excel & Power Point)
Effective customer service
Customer service abilities
Creative in problem solving
Timeline
Customer Service Executive
YYC & Co
09.2023 - Current
HRD Crop (Human Resource Development Council)
YYC & Co
09.2023 - Current
Higuys (UK)
Manager
09.2022 - 07.2023
Allianz Insurance Bhd
Sales & Distribution Division (Internship)
01.2022 - 06.2022
Bachelor of Arts - Business Management
University Derby
04.2001 - 05.2023
SMK Raja Ali, Pelajaran
Diploma - Business Management
Help Academy
Business Management
Help Academy