CHEN HUI YING

• Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
• Analyzed sales and marketing data for improved strategies.
• Kept detailed records of daily activities through online customer database.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Informed customers of promotions to increase sales productivity and volume.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

1. Product Management

• Upload and maintain product listings (titles, images, descriptions, pricing)
• Manage inventory; restock or remove slow-moving items
• Optimize keywords and categories to improve search visibility

2. Order Processing

• Monitor and fulfill daily orders promptly
• Print shipping labels and arrange logistics (e.g., J&T, Shopee Xpress)
• Handle order cancellations, returns, and refund issues

3. Customer Service

• Respond to customer inquiries regarding products, shipping, and policies
• Resolve complaints and disputes to ensure customer satisfaction
• Collect feedback to improve overall service quality

4. Promotions & Campaigns

• Participate in Shopee campaigns (e.g., 11.11, birthday sale)
• Set up discounts, vouchers, and flash sales
• Stay updated with Shopee policies and marketing tools

5. Data & Performance Analysis

• Analyze store performance data (views, click-through, conversion, sales)
• Monitor competitors and adjust pricing/strategy accordingly
• Optimize product mix and pricing to boost sales

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.