Cheeransusay das
Customer Relations, Senior Executives
Kuala Lumpur
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Relations Senior Executive Executive
Chin Hin Group Berhad
12.2021 - Current
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Respond to customer service issues in a timely manner.
- Resolving customer complaints quickly and efficiently.
- Meeting with managers in the organization to plan strategically.
- Understanding key customer individual needs and addressing these.
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Stay informed on the latest industry techniques and methods.
Resident Manager
Benz & Carlton Asset Management Sdn Bhd
06.2020 - 11.2021
- Manage all resident files for renewals and resident retention programs and coordinate with staff to inspect all leasing team activities.
- Coordinate with property managers to complete and verify all paperwork and manage all processes for residents and ensure compliance to timeframe.
- Oversee all lease and operations for office and provide required training to all staff members and evaluate all application tracking log and maintain accuracy in all details.
- Supervise all housing program for women and provide training in development of all life cycles and assist to maintain all relationships.
- Administer all resident activities and resolve all issues and participate in all off-site meetings for facility and provide training to all personnel and ensure stability in all processes.
- Oversee all resident movement of assign area and provide orientation to all new residents to facility.
- Schedule all resident headcount on periodic basis and prepare required reports and inspect all sleeping quarters for staff.
- Prepare reports for all resident and associate accidents and perform regular crisis intervention and assist to provide transportation to all residents for all out of facility appointments.
- Monitor all security cameras and administer everyday activities and ensure compliance to all rules and regulations.
- Supervise all resident visits and maintain records of all correspondences.
Building Executive
KJ Property Management Sdn Bhd
09.2018 - 06.2020
- Receive / attend/ delegate technician/handyman upon receiving complaint from residents.
- Supervise technician/handyman daily work;
- Issue instruction to security staff on any occupant/s moving in or out and renovation work.
- Supervise / monitor/checking the performances / attendance of the security and cleaning contractor.
- Attend to residents and contractorsʼ complaints or feedback received recorded and to answer all enquiries professionally and tactfully;
- Assist Senior Building Manager on attending to correspondence
- Supervise and monitor the contractual and non-contractual servicing / repair work.
- Attend and follow up new/outstanding matters as discussed during the monthly council meeting.
- Attending to occupants enquiries on all matters pertaining to building.
- Report to Senior Building Manager on day to day operations;
- Assist Admin. Assistant on issuing of receipt for payment;
- To prepare monthly reports / periodic audit report, complaints, maintenance and inventory list;
- Maintain proper filing system and the proper recording of stock inventory.
- Record monthly water meter readings for billing;
- Monitoring the renovation works in the unit;
- Perform periodic inspection (weekly/monthly) for lighting common area, water meter reading.
- Obtain quotation, prepare summary/purchase requisition for Senior Building Manager review and forward to HQ for approval.
- Ensure building technicians submit their daily reports.
- Attend to contractors, suppliers and HQ dispatch on any matter.
- Daily checking on the facilities condition and common area and follow up with action plan.
- Auditing mechanical & electrical installation.
- Ensure that the entire building services installations are safe and comply with all statutory requirements.
- Ensure the overall cleanliness, security, lighting and maintenance is acceptable level.
- Attend to all emergency calls after work hours;
- Any other duties as and when instructed by the Senior Building Manager.
Building Executive
AEA Pro Facilities Sdn Bhd
01.2018 - 09.2018
- Receive / attend/ delegate technician/handyman upon receiving complaint from residents.
- Supervise technician/handyman daily work;
- Issue instruction to security staff on any occupant/s moving in or out and renovation work.
- Supervise / monitor/checking the performances / attendance of the security and cleaning contractor.
- Attend to residents and contractors complaints or feedback received recorded and to answer all enquiries professionally and tactfully;
- Assist Building Manager on attending to correspondence.
- Supervise and monitor the contractual and non-contractual servicing / repair work.
- Attend and follow up new/outstanding matters as discussed during the monthly council meeting.
- Attending to occupants enquiries on all matters pertaining to building.
- Assist Building Manager on day to day operations;
- Assist Admin. Assistant on issuing of receipt for payment;
- Assist the Building Manager on preparing monthly reports / periodic audit report, complaints, maintenance and inventory list;
- Maintain proper filing system and the proper recording of stock inventory.
- Record monthly water meter readings for billing;
- Monitoring the renovation works in the unit;
- Perform periodic inspection (weekly/monthly) for lighting common area, water meter reading.
- Obtain quotation, prepare summary/purchase requisition for Building Manager review and forward to HQ for approval.
- Ensure building technicians submit their daily reports.
- Attend to contractors, suppliers and HQ dispatch on any matter.
- Daily checking on the facilities condition and common area and follow up with action plan.
- Auditing mechanical & electrical installation.
- Ensure that the entire building services installations are safe and comply with all statutory requirements.
- Ensure the overall cleanliness, security, lighting and maintenance is acceptable level.
- Attend to all emergency calls after work hours;
- Any other duties as and when instructed by the Building Manager.
Tele Profiling Specialist
SAP Malaysia - Sellbytel
10.2017 - 01.2018
- Responsible for obtaining data for the campaign execution and for filtering, validating and updating this data with the purpose of providing good quality data to the Program Leader for the campaign execution.
- To find customer data online (via Google and other search engines).
- Make outbound calls to verify.
- Send emails to verify customer data.
- High level working knowledge of web search engines, to find customer data effectively.
Virtual Customer Support Specialist
Google Play Malaysia - Sellbytel
05.2016 - 10.2017
- Handle Customer Accordingly via calls and emails;
- Troubleshoot Google play problems and also payments
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls and emails
Customer Service Professional
Telekom Malaysia Berhad
05.2016 - 05.2017
- Handle Customer Accordingly via calls
- Troubleshoot Internet Problems (Streamyx)
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
Handyman
Idonia Sdn Bhd
12.2013 - 05.2016
- Carry out daily inspection of the building including M&E installation to ensure it is in good working condition;
- Check water tank level.
- Inspection of common areas.
- Record water meter reading at the main incoming bulk meter;
- Assist the Technician to carry out minor electrical works;
- Carry out the plumbing and general repair works;
- Carry out the preventive maintenance works;
- Keep and maintain the maintenance room clean and tidy at all times;
- Attend complaint from occupants;
- Any other duties as and when instructed by Management staff.
Education
No Degree - Basic subjects (math, science & etc.), Elective subjects (Sport science - Humans body functions), Sports, Curriculum activities, Personal development, Basic computer skills, Religious studies
Methodist Boys School, Sentul Kuala Lumpur
Kuala Lumpur, Malaysia 04.2009 - 12.2013
Skills
- Microsoft Word
- Excel
- Powerpoint
- Electrical
- Plumbing
- Carpentry
- Building maintenance work
Personal Information
- Place of Birth: Hospital Besar Teluk Intan, Perak
- Expected Salary: RM 5,000.00 (Negotiable)
- Date of Birth: 04/18/96
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
Resume Objective
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Timeline
Customer Relations Senior Executive Executive
Chin Hin Group Berhad
12.2021 - Current
Resident Manager
Benz & Carlton Asset Management Sdn Bhd
06.2020 - 11.2021
Building Executive
KJ Property Management Sdn Bhd
09.2018 - 06.2020
Building Executive
AEA Pro Facilities Sdn Bhd
01.2018 - 09.2018
Tele Profiling Specialist
SAP Malaysia - Sellbytel
10.2017 - 01.2018
Virtual Customer Support Specialist
Google Play Malaysia - Sellbytel
05.2016 - 10.2017
Customer Service Professional
Telekom Malaysia Berhad
05.2016 - 05.2017
Handyman
Idonia Sdn Bhd
12.2013 - 05.2016
No Degree - Basic subjects (math, science & etc.), Elective subjects (Sport science - Humans body functions), Sports, Curriculum activities, Personal development, Basic computer skills, Religious studies
Methodist Boys School, Sentul Kuala Lumpur
04.2009 - 12.2013
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