CHEE HOU CHONG
Customer Service
Selangor
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Customer Service Specialist
N/A
Selangor
11.2021 - Current
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Manager
Wai Ching Service INC
Makati City
01.2018 - 01.2021
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Sales Representative
Qing feng enterprise sdn bhd
Selangor
11.2011 - 11.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
Customer Service Associate
Telebiz Sdn Bhd
Kuala Lumpur
04.2007 - 08.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
No Degree - HIGH SCHOOL
SMJK PEI YUAN
Kampar 04.2001 -
Skills
Customer Relations
undefinedTimeline
Customer Service Specialist
N/A
11.2021 - Current
Customer Service Manager
Wai Ching Service INC
01.2018 - 01.2021
Sales Representative
Qing feng enterprise sdn bhd
11.2011 - 11.2017
Customer Service Associate
Telebiz Sdn Bhd
04.2007 - 08.2011
No Degree - HIGH SCHOOL
SMJK PEI YUAN
04.2001 -
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