Microsoft Office
Chee Hoe Wong
Operation Manager
Kuala Lumpur,14
Summary
Dynamic Operations Manager with a proven track record at BTX Marketing, excelling in performance monitoring and process improvement. Skilled in fostering client relationships and enhancing operational efficiency, I successfully implemented strategies that elevated customer satisfaction and drove business growth. Adept at staff management, I cultivate high-performing teams to achieve organizational goals.
Overview
2026
2026
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Operations Manager
BTX Marketing
2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
CEO
J & J Shine Cleaning
2022 - 2023
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
Fitness Instructor and Personal Trainer
Self-Employed
2008 - 2020
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
Graphic Designer Cum Marketing
Gen-X Technology Pvt Ltd
2005 - 2012
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Created digital image files for use in digital and traditional printing methods.
Education
Diploma - Mass Communication in Advertising
Tunku Abdul Rahman College
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
SMK Methodist (ACS) Kampar
Kampar, Perak, Malaysia01-2001
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
MS office
Operations monitoring
Operational efficiency
Performance reporting
Decision-making
Business development
Inventory management
Client relationships
Marketing
Staff development
Software
Adobe Illustrator
Adobe Photoshop
Certification
TRX Suspension
Timeline
Diploma - Mass Communication in Advertising
Tunku Abdul Rahman College
04.2001 -
Operations Manager
BTX Marketing
2023 - Current
CEO
J & J Shine Cleaning
2022 - 2023
Fitness Instructor and Personal Trainer
Self-Employed
2008 - 2020
Graphic Designer Cum Marketing
Gen-X Technology Pvt Ltd
2005 - 2012
High School Diploma -
SMK Methodist (ACS) Kampar