Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Hi, I’m

Chee Chun Cheong

Solution Manager
George Town, Penang,07
Chee Chun Cheong

Summary

Adept at driving project success and fostering innovation, I leveraged my expertise in Product Management and Problem-Solving at Keysight Technologies Inc. to enhance solution offerings and streamline operations. With a knack for developing strong client relationships and a track record of securing repeat business, I excel in translating complex requirements into actionable strategies, achieving significant productivity improvements. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 3 years of experience in Education market. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
years of professional experience

Work History

Keysight Technologies Inc.

Solution Manager
05.2021 - Current

Job overview

  • Promoted a culture of continuous improvement by encouraging team members to share ideas for enhancing solution offerings or streamlining operational efficiencies.
  • Increased department productivity by optimizing workflows and implementing best practices for solution management processes.
  • Conducted post-implementation reviews to identify areas of success as well as opportunities for improvement in future projects.
  • Contributed to company growth by securing repeat business from satisfied clients and facilitating referrals through excellent customer service practices.
  • Facilitated regular status updates with key stakeholders to maintain alignment on objectives and progress tracking throughout projects'' lifecycles.
  • Established strong client relationships through consistent communication and proactive problem-solving efforts.
  • Developed detailed project plans outlining scope, goals, deliverables, required resources, budgetary projections, and timelines to ensure a smooth execution process.
  • Coordinated with technical teams to ensure solution designs were in alignment with clients'' infrastructure requirements and overall technology strategy.
  • Identified potential risks within projects and implemented mitigation strategies to minimize potential impacts on project timelines, budgets, and deliverables.
  • Led cross-functional teams in the successful design, development, and implementation of customized technology solutions.
  • Delivered comprehensive training programs for staff members on various software tools, platforms, and technologies essential to their roles.
  • Expedited project completion times with effective management of resources, budgets, and timelines.
  • Collaborated with sales teams to identify new business opportunities, fostering strong partnerships for future growth.
  • Maintained up-to-date knowledge of emerging technologies relevant to the field of solution management in order to provide clients with cutting-edge solutions that exceeded expectations.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Managed life cycle replacement of hardware and software.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.

JS Denki Sdn Bhd

Business Development Engineer
03.2020 - 03.2021

Job overview

  • Coordinated post-sales support seamlessly between different departments, ensuring high levels of customer satisfaction and promoting repeat business.
  • Regularly analyzed sales pipeline data to identify bottlenecks or areas needing improvement, implementing action plans accordingly for better outcomes.
  • Managed complex negotiations with key stakeholders, securing favorable contract terms for the organization.
  • Identified opportunities for cross-selling and upselling, maximizing revenue from existing clients.
  • Secured new business partnerships by identifying potential clients and presenting tailored solutions.
  • Created compelling case studies and testimonials showcasing the positive impact of our products on clients'' businesses, enhancing credibility in the market.
  • Established key performance metrics for tracking success in business development activities, facilitating data-driven decision-making within the team.
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
  • Supported software integration and implemented maintenance enhancements.
  • Traveled to key account locations to train and provide technical direction for successful completion of product launches.

Crest System Sdn Bhd

Sales Engineer
01.2019 - 02.2020

Job overview

  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
  • Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives.
  • Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
  • Wrote detailed technical documentation for company products.
  • Created product training plans centered on customer success and satisfaction.
  • Presented technical presentations to clients to explain product features and benefits.
  • Conducted market research to identify new opportunities and target markets.

Education

University of Sunderland
Sunderland, United Kingdom

M.D. from Electrical, Electronics Engineering Technologies
04.2001

University Overview

Skills

Business Analysis

Software

Power BI

Power Point

Languages

Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Proficient
C2
Chinese (Cantonese)
Proficient
C2

Timeline

Solution Manager
Keysight Technologies Inc.
05.2021 - Current
Business Development Engineer
JS Denki Sdn Bhd
03.2020 - 03.2021
Sales Engineer
Crest System Sdn Bhd
01.2019 - 02.2020
University of Sunderland
M.D. from Electrical, Electronics Engineering Technologies
04.2001

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Chee Chun CheongSolution Manager