Chee Cheng Lee
Bandar Puchong Jaya, Selangor,10
Summary
Dynamic customer service professional with experience at Concentrix Malaysia, adept at resolving complex inquiries and enhancing patient satisfaction. Skilled in data entry and organization, I excel under pressure while providing exceptional support. Proven ability to educate clients and collaborate effectively, ensuring compliance with industry standards and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Customer Service for Healthcare
Concentrix Malaysia
10.2024 - 02.2025
- Respond to inquiries about healthcare services, billing, insurance, and appointments.
- Assist with appointment scheduling and insurance claim resolution.
- Educate patients on procedures, insurance, and medical terms.
- Comply with HIPAA and protect patient information.
- Resolve issues, escalate when needed, and collaborate with healthcare providers.
- Provide reports on call volume, issues, and patient satisfaction.
Customer Service for Meta Project
Concentrix Malaysia
12.2023 - 06.2024
- Responding to customer inquiries, providing product or service information, resolving customer issues,offering technical support for basic troubleshooting,
- handling multiple chats simultaneously, adhering to company policies and procedures, continuously learning on product updates, company policies, and industry trends to provide accurate information and excellent service.
Preschool Class Teacher
Melody Kindyland
05.2019 - 12.2023
- Implemented age-appropriate lessons daily ; Establish routines and provide clear expectations for behaviours.
- Recognize and cater to the unique needs and learning style of each child; Integrate play and hands-on activities to facilitate learning and exploration.
- Foster positive relationships among students and help them develop social skills; provide emotional support and guidance to help children navigate their feelings.
- Maintain open and regular communication with parents or guardians; ensure the well-being of children by maintaining a clean, safe and hygienic environment.
Preschool Class Teacher
TASKA EAM
01.2016 - 04.2019
- Design and implement age-appropriate lessons, establish routines, and set clear behavioral expectations.
- Cater to each child's unique needs and learning style through play and hands-on activities.
- Foster positive relationships, support social skills, and provide emotional guidance.
- Maintain open communication with parents and ensure a clean, safe, and hygienic environment.
Education
Diploma - Early Childhood Education
SEGi College Subang Jaya
Subang Jaya, Selangor, Malaysia 04.2001 -
Skills
Microsoft office
Data entry
Multitasking
Microsoft Word
Calm under pressure
Organization and time management
Verbal communication
Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service for Healthcare
Concentrix Malaysia
10.2024 - 02.2025
Customer Service for Meta Project
Concentrix Malaysia
12.2023 - 06.2024
Preschool Class Teacher
Melody Kindyland
05.2019 - 12.2023
Preschool Class Teacher
TASKA EAM
01.2016 - 04.2019
Diploma - Early Childhood Education
SEGi College Subang Jaya
04.2001 -