Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Chee HongYee

Chee HongYee

Service
Kuala Lumpur,31

Summary

Hardworking and enthusiastic Job Title trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Assistant Kitchen Staff Member

Haidilao Hot Pot
Kuala Lumpur
08.2023 - Current
  • Improved kitchen efficiency by assisting with food preparation and maintaining a clean workspace.
  • Facilitated smooth banquet services by preparing large quantities of menu items according to specific timelines and guest counts.
  • Collaborated with front-of-house staff to address any customer concerns or issues regarding menu items or dietary restrictions.
  • Promoted a positive work environment by fostering team collaboration, contributing ideas, and taking the initiative in completing tasks.
  • Delivered timely assistance during high volume periods, effectively reducing wait times for customers.
  • Contributed to a positive dining experience for guests by promptly fulfilling special dietary requests and needs.
  • Maintained high standards of cleanliness and sanitation, contributing to an excellent health inspection record.
  • Aided in the development of daily specials using seasonal ingredients, optimizing freshness while minimizing food costs.
  • Trained new kitchen staff members on proper techniques, safety procedures, and equipment usage, fostering a strong team environment.
  • Ensured consistent food quality by following standardized recipes and closely monitoring preparation methods.
  • Followed recipes and chef instructions to prepare food correctly.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Learned other teammates' work tasks to train as backup.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Monitored food temperatures and quality throughout shifts.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Maintained high personal grooming standards and uniform presentation.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Waitress Trainee

Haidilao Hotpot
Kuala Lumpur
08.2023 - 02.2024
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Supported fellow trainees learning process sharing own experiences insights mentoring new hires.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage.
  • Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
  • Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests'' preferences.
  • Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members.
  • Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Direct Sales Representative

Amway
Malysia
07.2009 - 08.2012
  • Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
  • Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
  • Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
  • Contributed to cross-functional collaborations between departments for better understanding of product offerings and improved company-wide efficiency levels.
  • Met customers in homes and businesses to discuss and demonstrate products.

Beauty Assistant

美颜
Perak
10.2007 - 02.2008
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Provided exceptional makeup application services, leading to an increase in repeat customers and positive reviews.
  • Contributed to a positive work environment by fostering a collaborative atmosphere among team members and actively engaging in staff meetings.
  • Assisted management in developing marketing materials designed to attract potential clientele through social media platforms.
  • Supported salon operations with administrative tasks such as answering phone calls, scheduling appointments, and processing payments.
  • Maintained a clean and organized work environment, adhering to strict hygiene standards for client safety and comfort.
  • Assisted clients in selecting the right skincare products for their individual needs, resulting in higher customer loyalty.
  • Educated clients on proper skincare routines tailored to their specific skin types, leading to increased satisfaction rates.
  • Managed appointment schedules efficiently, optimizing time allocation for each client''s unique requirements.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.

Education

Spm -

SAN MIN MENENGAH KEBANGSAAN TELUK Intan
Teluk Intan

Skills

High-volume dining

Timeline

Assistant Kitchen Staff Member

Haidilao Hot Pot
08.2023 - Current

Waitress Trainee

Haidilao Hotpot
08.2023 - 02.2024

Direct Sales Representative

Amway
07.2009 - 08.2012

Beauty Assistant

美颜
10.2007 - 02.2008

Spm -

SAN MIN MENENGAH KEBANGSAAN TELUK Intan

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Chee HongYee Service