Check Fak Lee
Singapore ,Singapore
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Senior Sales Associate
Wing Tai Singapore
Singapore , Singapore
05.2010 - 09.2015
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Generated sales leads and cold called potential customers.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Handled cash register operations and customer transactions to process payments.
Travel Agent
Ho Hua Genting
Johor Bahru, Johor Bahru
09.2001 - 05.2003
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Sales Associate
Fashion Lab Singapore
Singapore
01.2004 - 11.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Store Manager
Armaan Singapore ( Lacoste )
Singapore
12.2016 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Diploma - Travel Management
SF Tourism Academy
Kuala Lumpur 02.1995 - 09.1997
Skills
Customer Relations
undefinedTimeline
Assistant Store Manager
Armaan Singapore ( Lacoste )
12.2016 - Current
Senior Sales Associate
Wing Tai Singapore
05.2010 - 09.2015
Sales Associate
Fashion Lab Singapore
01.2004 - 11.2009
Travel Agent
Ho Hua Genting
09.2001 - 05.2003
Diploma - Travel Management
SF Tourism Academy
02.1995 - 09.1997
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