Customer-oriented Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Work History
General Manager
G&G TECHQ IT TRADING SDN BHD
Developing key performance goals and managing the performance of the staff
Creating and implementing strategies for business growth
Managing the recruitment, hiring and training processes
Implemented operational strategies and effectively built customer and employee loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managing resources effectively to maximize output and minimize waste
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Operations Manager
Haywood Technologies Services Inc
Lead a highperforming operational team, delivering against predetermined goals and KPIs monthly revenue targets
Monitor and analyze online casino performance, focusing on revenue, customer satisfaction, and regulatory compliance
Coordinate with marketing to execute promotional campaigns and loyalty programs, optimizing the product and game offering for maximum revenue
Own and manage game provider and new game release roadmaps
Build and maintain strongly on relationship with affiliates for max performance on affiliates
Work with marketing management team to closing refer new affiliates
Collaborate with the marketing team to ensure a seamless and effective process for affiliates
Create a clear daily report for communicated with management team
Utilize data and analytic to make informed decisions and continually improve whole operation team
Work with own team to produce the required results and to meet company targets
Analyze employee data and performance , Manage employee expectation and eventual requests
Manage projects deadlines and propose initiatives and ideas that will benefit the department
Handle disciplinary cases of operation team
Works closely with the Chief Operating Officer to consistently improve the performance, quality and profitability for company operating
Establish| Internal operating procedures
Manage, supervise, coach, motivate and build team spirit
Supervisor
JBL Entertainment
Conduct & design training material
Planned Company Future developments
Complete task given by CS Manager
Arrange CS Department Monthly Activity and CS Job Task for Everyday
Handling complaints (from both staffs and customers)
Helping with promotional events
Personal Job Task
Day to Day Reporting to senior level management
Helping CS Manager to Candidates
Customer Care Executive
GWI business solution Inc
Confer with Customers by Chat or Email to provide information about product and service to obtain details of complaints
To answer the queries of the customers in an ethical and informative way
To give appropriate and relevant information to the customer
To maintain a position of trust and responsibility by keeping all customer business confidential
Keep records of customers' interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken
For the unsolved customer grievances refer to designated departments for further investigation
Capture feedback from Customer
Updated New Project & New Product Launching
Technical
COMPUMIDIA SDN. BHD
Provide services and ideal way to care out of customer computer
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Croupier
Genting Highlands Resorts Sdn Bhd
Provide service of dealing in the table such as roulette, Tai-Sai, French Boule
Calculate and pay the accurate winning chips to customers
Make sure no mistake of dealing procedure
Carry out gaming-related duties, provide efficient customer service and ensure maximum gaming Security
