Summary
Overview
Work History
Skills
Timeline
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Chean Foong Gooi

Marketing Director
Subang Jaya,SELANGOR

Summary

Dynamic Sales Manager with a proven track record at Signature International Berhad, excelling in solution selling and coaching. Achieved consistent revenue growth through strategic planning and exceptional client relations. Leveraged strong communication skills to enhance team performance and drive customer satisfaction, securing long-lasting partnerships and optimizing operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Sales Manager

Signature International Berhad
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Attended industry events and conventions to expain sales opportunities.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.

General Manager

CFD INNOVATIONS SDN BHD
03.2025 - Current
  • Developed robust connections with clients, vendors, and partners to secure enduring success.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Skills

Operations

Timeline

General Manager

CFD INNOVATIONS SDN BHD
03.2025 - Current

Sales Manager

Signature International Berhad

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Chean Foong Gooi Marketing Director