Chayan Hazra
Head Of Growth
Kuala Lumpur
Summary
Seasoned professional with over two decades of experience in financial services and banking, specializing in payments within the Asian markets, particularly India and South East Asia. Proven track record includes roles at prestigious organizations such as MasterCard, Deutsche Bank, HDFC Bank, and Pinelabs. Skilled in driving new business development initiatives within the emerging payments landscape encompassing M-pos, Mobile, Wallets, Contactless/Transit Payments, Issuance, and regulatory compliance. Demonstrated expertise in leading strategic efforts to forge partnerships beyond traditional boundaries and successfully managing product portfolios spanning credit cards, net banking, and merchant acquiring. Eager to leverage expertise in payment innovation and technology on a global scale to further enhance company growth and success.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Head of Growth
Mintoak
09.2023 - Current
- Responsible for the global expansion of Mintoak outside of India.
- Make Mintoak the best omnichannel merchant platform for partners.
- Build out products and services relevant to each country and region.
- Lead all market engagements, teams, and partnerships.
- Set up a profitable business in each country and the region.
- Build a world-class team in each of the locations.
Head of APAC
Pine Labs
05.2018 - 09.2023
- Responsible for growing Pinelabs in the Asia Pacific.
- Lead all market engagements with banks, merchants, partners, and regulators.
- Set up local entities in each country, as per local requirements.
- Build a world-class team in each of the locations.
- Set up Pinelabs' first international operations in Malaysia.
- Set up offices in Thailand and Indonesia.
- Successfully signed up acquirers in Thailand, Indonesia, Singapore, and the Philippines.
- Signed four acquirers and ten issuers in Malaysia.
- Built a profitable business of over $7 million in revenue in Malaysia.
- I built the 125-member team from the ground up.
Head of Sales Malaysia & Brunei
MasterCard Worldwide
09.2015 - 04.2018
- Responsible for the overall customer portfolio and revenue of USD 100 million.
- Lead the overall relationship with all member banks in Malaysia and Brunei.
- Lead digital and innovation for the country.
- Responsible for Regulatory Affairs and Government Relations.
- Develop alternate business models for new businesses.
- Create strategic alliances and partnerships for various entities related to the payments ecosystem.
Head Acceptance Development and Business Expansion, Southeast Asia
MasterCard Worldwide
07.2012 - 08.2015
- Responsible for the acceptance development strategy and execution for the region.
- Create partnerships (issuing/acquiring) with non-banks in the region.
- Develop a road map and framework for non-FI membership for MasterCard.
- Create strategic alliances and partnerships for various entities related to the payments ecosystem.
- Launch new payment devices/methods, and open new merchant segments.
- Identify companies and partners for MasterCard's strategic partnership and M&A.
- Work with transit operators to push open payment standards.
- Identify remittance opportunities, both domestic and international.
Director - Business Development
MasterCard Worldwide
09.2010 - 06.2012
- Responsible MasterCard initiatives for mobile, Unique Identification Authority of India (UIDAI), near field communication (NFC), financial inclusion, remittances, processing, transit, and customized processing solutions in South Asia.
- Identify and execute new business opportunities for MasterCard.
- Responsible for Regulatory Affairs and Government Relations.
- Create strategic alliances and partnerships for various entities related to the payments ecosystem.
- Partner with non-FIs to grow MasterCard's business.
- Identify new business streams like transit, authentication, bill payments.
Leader, Business Development, South Asia
MasterCard Worldwide
07.2009 - 09.2010
- Responsible for business development and solutions support for national accounts.
- Relationship management for existing accounts.
- New product strategy and launches for the customers.
Head Co-Brands and Alliances, Credit Cards
Deutsche Bank
06.2006 - 07.2009
- Develop co-brand relationships.
- To launch and manage co-brand programs.
- To develop strategic alliances for cards.
- Responsible for revenue generation through merchandising and cross-selling.
- Devise activation and retention strategies, and execute them.
- To work on the card platform to design customized payment solutions for various retail and corporate customers.
Manager Key Accounts and Product Management – Merchant Acquiring
HDFC Bank Limited
08.2003 - 06.2006
- Responsible for national and local key relationship acquisitions.
- Develop new products and processes, and manage them.
- Manage the acquisition portfolio for the bank.
- Responsible for marketing activities and promotions for this space.
Product Manager - Internet Banking and Online Marketing
HDFC Bank Limited
06.2001 - 07.2003
- Responsible for increasing the acquisition and usage of NetBanking in the new and existing customer base.
- Develop new product features for NetBanking.
- Developing and executing usage programs to increase usage.
- Plan and manage online marketing and advertising for over 40 bank products.
- Website management of hdfcbank.com.
Education
Post Graduate Diploma in Management (PGDM) - Management
Symbiosis Centre For Management And Human Resource Development (SCMHRD)
PuneBachelor of commerce (B. Com) - undefined
St. Johns College
Skills
Payments Innovation
Team management
Regional market penetration
P&L Ownership
Digital strategy development
Product strategy development
Collaborative partnerships
Strategic business development
Cross-border transaction facilitation
Integration of financial services
Payments Innovation
Certification
US Patent 10,528,937 - Conducting a transaction between a service provider and a merchant
Timeline
Head of Growth
Mintoak
09.2023 - Current
Head of APAC
Pine Labs
05.2018 - 09.2023
Head of Sales Malaysia & Brunei
MasterCard Worldwide
09.2015 - 04.2018
US Patent 10,528,937 - Conducting a transaction between a service provider and a merchant
04-2014
Head Acceptance Development and Business Expansion, Southeast Asia
MasterCard Worldwide
07.2012 - 08.2015
US Patent Application 20180240115 - Methods and Systems for Payments Assurance
06-2011
Director - Business Development
MasterCard Worldwide
09.2010 - 06.2012
Leader, Business Development, South Asia
MasterCard Worldwide
07.2009 - 09.2010
Head Co-Brands and Alliances, Credit Cards
Deutsche Bank
06.2006 - 07.2009
Manager Key Accounts and Product Management – Merchant Acquiring
HDFC Bank Limited
08.2003 - 06.2006
Product Manager - Internet Banking and Online Marketing
HDFC Bank Limited
06.2001 - 07.2003
Bachelor of commerce (B. Com) - undefined
St. Johns College
Post Graduate Diploma in Management (PGDM) - Management
Symbiosis Centre For Management And Human Resource Development (SCMHRD)
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